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We are seeking a motivated and high-performing individual to work within our Investigations team! As a Trainee Factual Investigator, you will work closely with our Investigations team in the day-to-day operations of our division. Due to our continued success in providing high-quality customer service and maintaining strong, long-standing relationships, this opportunity offers the right candidate future career growth in a diverse industry, with security and stability as part of an expanding and progressive national company. We are interested in hearing from applicants seeking a full-time role. The Role Preparation and writing of formal reports and documents for clients; Review investigator field notes; Conduct enquiries and liaise daily with clients and investigators; Ongoing investigations administration and support. About You: Proven administration experience (1-2 years); An interest in investigations and/or law enforcement; Excellent writing skills, grammar, spelling, and report preparation abilities; Strong computer skills (Microsoft Office); Time management and organisational skills; Great customer focus and dedication; A confident and pleasant approach to phone and email enquiries; A meticulous eye for detail and accuracy. What We Offer: Excellent remuneration and employee benefits; A comprehensive induction and thorough training in our case management systems; Ongoing support from our dedicated investigations support team; A structured Employee Value Proposition including novated lease, purchased leave, salary sacrificing options, paid parental leave, external EAP access, and other financial benefits; Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and more! Why Procare? Genuine and friendly working culture where our people are valued! Internal career progression pathways and a tailored professional development plan; Volunteer Day to give back to the community; Social Club and quarterly social events, EOFY and Christmas events, staff recognition awards, and more! About Procare: The Procare Group is a nationally growing business with over 25 years of experience. Our core values are: Work Together, Be Accountable, Clarity in Communication, and Find a Solution. Our vision is to be the most respected national insurance investigations business in Australia, delivering high-quality services at every interaction. We value our people and believe that talented individuals are key to our future success. We are committed to building a high-performing, collaborative team that embraces innovation and new ideas. Visit our website: www.procareinvestigations.com.au Send your application, including your CV and cover letter, via the provided link. As an Equal Opportunity Employer, Procare Group is committed to Diversity, Equity, and Inclusion. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples and individuals with disabilities. We thank you for your interest. Due to high application volumes, only suitable candidates will be contacted. #J-18808-Ljbffr