Add expected salary to your profile for insightsBusiness Services Band A: $53,606 $66,559 per annum plus 11.5% statutory superannuation.Location: MaffraAbout Southern Rural WaterSouthern Rural Water (SRW) is a Victorian water corporation with nearly 170 staff, managing major dams, weirs, water licencing, and more from Mallacoota through to the South Australian border. At SRW, we believe that diversity makes us stronger, and we are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to thrive and contribute to collective success. We promote a flexible, safe workplace and employee development to deliver great value for customers and community through excellence in rural water management.How We Support YouWe prioritize staff wellbeing and fulfillment by offering:Flexibility: Support for WFH, 9-day fortnights, and work schedules accommodating school hours.Leave: 15 sick days and 14 weeks paid parental leave.Health & Wellbeing: Up to $150 yearly reimbursement for wellbeing support.Professional Development: Internal/external training and study assistance.Employee Assistance Program: Support for employees and families.Salary Sacrifice: Options for vehicles, equipment, and superannuation.Are you passionate about helping people? Do you thrive in a fast-paced environment? The Customer Service Officer role might be perfect for you!We seek a motivated, personable individual with strong interpersonal skills and a commitment to outstanding service.You will support internal customer service through information management, administration, and cross-functional tasks. Your role is vital in creating a positive customer experience and ensuring the smooth operation of the SRW Customer Service Centre.In this role, you will:Answer calls and redirect inquiries appropriately.Handle phone inquiries by posting, emailing, and directing customers to online resources.Conduct ECM and document management training.Provide administrative support to the Team Leader Customer Experience.Complete information statement applications outside declared systems.About YouThe ideal candidate will demonstrate:Experience in customer service or administration, with electronic records management preferred.A strong customer focus and stakeholder relationship skills.Ability to quickly learn various in-house computer systems and databases.Ability to follow procedures while seeking work improvements.A collaborative team spirit and motivation to work in a team environment.How to ApplyApply online by clicking ''Apply'' before midnight Sunday 8 June 2025 or visit our website: www.srw.com.auInclude in your cover letter how your knowledge, skills, and abilities make you suitable for this role.A Position Description is available here.Southern Rural Water is committed to diversity and inclusion. We encourage applications from people of different backgrounds, abilities, ages, genders, gender identities, and sexual orientations.We acknowledge the Traditional Owners of the lands and waters we work with and pay respects to Elders past and present.We welcome applications from people with disabilities and aim to provide an inclusive, accessible workplace. For assistance or to discuss reasonable adjustments, contact: (email) #J-18808-Ljbffr
Job Title
Customer Service Officer