Job Title

Our client is seeking dedicated and enthusiastic Customer Service Consultants to join their dynamic team. This role is based in the bustling Melbourne CBD and offers an exciting opportunity to provide exceptional customer service within a call centre environment!* Melbourne CBD location* June 10th start date, contract until March 2026* Hybrid working - 2 days in office, 3 days WFH* Extensive training provided and progression opportunitiesThe Company:Our client is a leading international health care group known for its commitment to providing high-quality health and care services. With a focus on improving the health and well-being of its customers, our client offers a range of services, including health insurance, aged care, dental care, and more. The organisation is dedicated to delivering exceptional customer service and innovative health solutions tailored to meet individual needs.Our client''s culture is centred around core values of integrity, respect, and accountability, fostering a vibrant, young, and dynamic work environment. It''s a cool company where creativity and fresh ideas are celebrated, making it an exciting place for professionals at all stages of their careers. The organisation prioritises the growth and future of its staff by offering extensive career progression opportunities and professional development programs.What you''ll do:As a Customer Service Consultant, your primary responsibility will be to provide top-notch customer service. Your day-to-day tasks will involve:Answering inbound calls from customers regarding their insurance policiesAssist them in making changes to their policies, renewing their policies, and answering any general insurance questions they may haveEnsure that every interaction is handled efficiently and effectively, always adhering to relevant laws, regulations, and policiesProviding a strong customer experienceWhat you bring:The ideal candidate for the Customer Service Consultant role will bring strong communication skills, a positive attitude, and a robust work ethic. Experience in a call centre environment would be beneficial but is not essential as full training will be provided. Knowledge of insurance policies would also be advantageous.Experience working in a customer-based role is essential (Retail, Hospitality or Call Centre)Experience in a call centre environment is beneficial but not essentialAbility to adhere strictly to all relevant laws, regulations, and company policies.Commitment to providing excellent customer serviceWhat sets this company apart:Our client is committed to shaping the future of health care. They are committed to their core values of innovation, diversity, and customer care. Our client has a vibrant, fun and collaborative work culture.What''s next:Ready for an exciting new challenge? Apply today by clicking on the link!Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.About the jobContract Type: TEMPORARYFocus: Call CentreIndustry: Call Centre and Customer ServiceWorkplace Type: HybridExperience Level: Entry LevelContract Type: TEMPORARYSpecialism: Call Centre & Customer ServiceFocus: Call CentreIndustry: Call Centre and Customer ServiceSalary: NegotiableWorkplace Type: HybridExperience Level: Entry LevelLocation: Melbourne CBDTEMPORARYJob Reference: 2058630/001Date posted: 28 April 2025Consultant: Bianca Sticcamelbourne call-centre-and-customer-service/call-centre 2025-04-28 2025-05-28 call-centre-and-customer-service Melbourne CBD Victoria AU 3000 Robert Walters true #J-18808-Ljbffr