Job Title

Add expected salary to your profile for insightsThe purpose and function of the Motor Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless customer journey.Reporting to the Senior Manager MC&A Optimisation, the Delivery lead will support the Motor Claims & Assessing Program Portfolio through the management of change initiatives utilising project governance and change management principles. This will be executed delivering exceptional service to our internal customers, minimising disruption and delivering business benefit.Position AccountabilitiesApplying departmental change and delivery process project manage delivery of system, process and/or cultural changes ensuring:Each project has a clearly defined scope, including objectives, success measures, quality & benefit outcomes.Project deliverables meet the project goals and objectives, delivering the agreed business outcomes.Lead projects from requirements definition through deployment, identifying schedules, scope, budget estimations, benefit profiling and tracking, and implementation plans.Coordinate internal (and external where necessary) resources to ensure projects adhere to scope, schedule & budget.Management of Risk register and agreed mitigation plan.Project documentation as per departmental templates as relevant to the specific project, including planning and resource requests.Analyse project progress and, when necessary, propose plans to adapt scope, resources, or timelines to achieve optimal results.Proactive, timely, and transparent communication to stakeholders at all levels with effective escalation management to ensure a sense of urgency in delivery is maintained.Change management to fully engage teams potentially impacted by, or impacting a change.Ongoing monitoring of changes post-implementation to ensure they are successful and benefits realization is optimized. Where necessary, facilitate any fixes or additional enhancements that may be required.Post-implementation reviews that measure outcomes against objectives and disseminate key learnings across the change delivery pipelines.Provide Project & Change Management Support to the Motor Claims & Assessing leadership team, as required. This may include advice, escalation of blockers, plan revisions, and assistance in managing key processes and documentation.What experience youll bring;Project and Change Management experience with evidence of successful business delivery.Execution of Risk identification and mitigation plans necessary to keep delivery milestones on track.Demonstrated ability to effectively engage stakeholders at all levels of the organization.Superior communication skills, both written and verbal.A high level of attention to detail and accuracy.The ability to work autonomously while maintaining focus.Certified in a Formal Project Management Methodology (e.g., Agile Practitioner, Prince2 practitioner, PMI Project Management Professional).Experience in managing external suppliers.Experience in requirements gathering and business analysis, especially related to system enhancements.An understanding of the Claims & Assessing operation.The benefits of working at A&GLocation This role can be based at our North Lakes or Kawana office.Be rewarded - we recognize high performance and reward our people through bonuses and perks.Options for leave - volunteer days, paid ME day, paid parental leave, and the option to purchase additional leave.Grow with us - learning and professional development opportunities.Give back - A&G Difference program for volunteering and donations.Take care of yourself - wellbeing support, mental health programs, and fitness discounts.Celebrate the wins - on-site events, family fun days, and celebrations.Save money - discounts on insurance and retail partners.About usAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Virgin Money.Our range of general insurance products protects customers most valued possessions on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Insurance & Superannuation 1,001-5,000 employeesAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Virgin Money.Our range of general insurance products protects customers most valued possessions on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr