Job Title

Operational Account Manager - Contract LogisticsJoin to apply for the Operational Account Manager - Contract Logistics role at Kuehne+Nagel.OverviewYou will be responsible for the overall performance of an operational account, including managing a pre-agreed contract within a site to achieve all financial and operational objectives.Your RoleAs an Operational Account Manager at Kuehne+Nagel, you''ll drive efficiency, optimize processes, and ensure top-tier service delivery for key clients. You will mentor and develop your team, fostering collaboration and excellence.Your ResponsibilitiesManage, plan, organize, staff, and direct warehouse activities at the site, ensuring materials and equipment are available and maintained to support operations.Achieve key performance indicators (KPIs) related to cost management, productivity, customer service, and profit.Ensure your teams meet their customer, site, and people KPIs.Assist with customer onboarding, retention, and operational excellence at a contract level.Drive productivity through engagement activities and continuous improvement initiatives, ensuring contracts meet or exceed productivity targets.Contribute information for tenders and proposals to support new business acquisition.Prepare and present customer updates.Prepare P+L statements with commentary on financial and service variances.Train and develop your team to ensure succession planning.Liaise with internal support resources and external providers (carriers, freight forwarders, suppliers).Your Skills and Experience4-8 years in logistics, supply chain, or account management roles.Proven leadership and team development skills.Strong understanding of logistics, freight forwarding, and operational processes.Ability to analyze data, identify trends, and implement strategic improvements.Excellent interpersonal skills for engaging clients and stakeholders.Proactive problem-solving approach to operational challenges and efficiency improvements.Additional DetailsSeniority level: AssociateEmployment type: Full-timeJob function: Distribution and Supply ChainIndustries: Transportation, Logistics, Supply Chain, Storage #J-18808-Ljbffr