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Add expected salary to your profile for insightsCome and join one of the world''s leading luxury travel brandsAbercrombie & Kent is the worlds leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 2,500 staff in over 55 offices in more than 30 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.The roleThe Customer Sales Manager is a central and integral part of the International Sales division of the business. This role is primarily responsible for the implementation and management of the strategic direction outlined by the Senior Leadership Team and the overall management of our Customer Sales team to deliver premium customer service and sound financial results.Key responsibilities include but are not limited to:Overall management of the International Sales team including 3 direct reportsOverseeing staff performance, development and coaching.Lead enquiry management and ensuring enquiry quality is analysedManaging and assisting as backup of the Air Concierge departmentOverseeing annual leave and roster management.Overseeing educational and training plans and outcomes.Working with the Team Leader of operations to ensure compliance on systems and processes.Weekly and ad-hoc sales reporting with detailed analysis, providing and supporting recommendations and actions.Weekly review of pipeline management, booking margins, exceptions and cancellations.Analysis on booking and margin movements, assisting with revenue forecasting.Setting of monthly targets and reconciliation of results.Recruitment and onboarding of new staff in conjunction with the Director.Liaise with Marketing and Sales on general sales and tactical initiatives.Required knowledge and experience:Must have extensive experience in a leadership role in travel, preferably in a Contact Centre / Reservations role with multiple direct reports. Experience within the Travel Industry highly regarded.Experience in a fast-paced environment with high volume workloadExceptional people management & leadership skills are essential.Aptitude in call centre technology (eg. 8x8) is beneficial.Experience using a Global Distribution System (GDS) preferably Sabre or Amadeus.Ability to coach and mentor staff, lead and motivate a team, be a champion of changeProblem solving mindset with ability to think outside the boxExceptional organisational skillsHigh degree of attention to detail, with an aptitude for data analyticsExcellent communications skills both written & verbalTeam player and ability to work across all departments (product, marketing, sales, finance).Willingness to take on challenges and be proactiveStrong time management skills are essential.Ability to work autonomouslyWhy work for A&K Travel Group?Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.What you can expect with A&K:Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.Supportive environment that will make you proud to work for A&K Travel GroupInvestment in our staff with both in-house and external training opportunitiesOpportunity to progress your career, not just in Australia but as part of our global business3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)Paid Parental leave 18 weeks at full payWork in the enviable CBD office location close to public transportEmployee Assistance Program (EAP)Monthly Birthday celebrationsOpportunity to work from home as part of our hybrid working from home/office modelStaff discounts and Travel Benefit programAn organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.We''re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.If you meet the selection criteria and have appropriate work rights, we would love to hear from you. Apply by sending your resume and covering letter outlining why you''d be perfect for the role.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a sales manager? Do you have experience in a sales role? How many years of people management experience do you have? Do you have customer service experience? What''s your expected annual base salary?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr