Job Title

Reddy Express Alice Springs Truck Stop - Site ManagerAdd expected salary to your profile for insightsPositionSite ManagerDivisionReddy ExpressResponsibleRetail/Cluster Area ManagerDepartmentRetail OperationsPrimary Function:Leadership and accountability for a site team focused on exceptional customer experience and delivery of key financial resultsTo ensure safe and excellent execution of business policies, procedures and shop and forecourt standardsTo lead and develop a high performing and engaged teamTo embrace and lead changeArea of AccountabilityKey ResponsibilitiesPerformance MeasuresHSSEAdhere to, monitor and implement company policies and applicable legislation as advised by Reddy Express relating to HSS&E.Actively manage HSE incidents and hazards to ensure timely corrective action is taken.Ensure effective implementation of the SafetyCARE Injury Management Systems and Processes.Contribute to the review of the Reddy Express Health Safety & environment Strategy and systems as required.Accountable for a safe site for everyone, every day by implementing and evaluating safe work practices, improving safety performance and celebrating safety achievements by identifying, managing, reporting site hazards and reporting site incidents.100% hazards are managed/reported100% incidents are reported100% completion of assigned items from Safety Evaluation action plans100% Business checklist100% compliance to the Food Safety Management SystemAll team members are trained in relevant Safe Work Practices & complete applicable HSE training programs100% compliance to Environmental proceduresFirst 60 minutes process for injury management and early interventionProvide exceptional service to our customerSee everything we do through the eyes of the customer.Provide and role model exceptional customer service at all times through understanding customer needs.Drive continuous improvement in customer service looking at the whole customer journey, from the merchandising of products to the greeting and farewell.Managing customer enquiriesCustomer feedback.Express Extra resultsReddy to Listen resultsDriving SalesBy having great availability at all times.Able to use the tool that has been provided to improve orders (DAX/ Set mins/ CAO orders).Able to identify the best sellers in every promo and order accordingly to maximise sales opportunity.Able to upskill/ engage the team to increase the basket spend.Able to influence the team to increase the conversion rate.Balance scorecardShop sales componentStock holdingBasket spendUtilising the Reporting Hub tools for business guidance on orders and sales historyLead and develop teamWork with team members to ensure excellent execution every time of People and Culture policies and procedures including Equal Employment Opportunity (EEO)Develop the capability of site team through feedback, mentoring, coaching and relationship buildingProviding ownership and accountability to site teamRecognises and develops talentRole model Code of Conduct and our valuesRecognises and celebrates achievements & behavioursCreate a culture of trust and opennessPromptly manage performance or non-compliant behaviour issues including facilitating Discussion RecordsTeam member turnoverTeam member performanceTeam member engagement (Always Open Survey results)Hours to target or belowCommunicationStrong verbal and written communication to all site team members using the tools available (site diaries, communications folder, notice board, etc)Effective communication of issues, challenges and feedback to Retail Area ManagerMeasurement of performance by the Retail Area ManagerTeam members aware of all business communicationsRetail BasicsAdhere to, monitor and implement all retail basics standards, as advised by Reddy Express, including the implementation of monthly promotions, maintenance of site planograms and management of site housekeeping standardsCustomer feedbackBalanced Scorecard resultsReddy to Listen resultsReady for Business Audit resultsMeasurement of site standards by the Retail Area ManagerBusiness ControlsMonitor and maintain specified business controls that may include day books, cash, credit, processing of shift media, processing of fuel discount dockets, and asset management etc.Register/ Credit Card / banking variances.Measurement of business controls by the Retail Area ManagerCost ControlsMonitor and maintain specified business cost controls within your ability to influence including labour hours, overtime reduction, cleaning, stationary, consumables, phone and electricityCosts compared to like sitesCost compared to historical dataSecurityTotal ownership of security & loss prevention activities within the siteInstilling a personal security and doing the right thing culture.Take ownership of personal security/safety at all times when working.Monitor and maintain adherence to all security policies and procedures.Monitor and maintain adherence to the drive off policy and procedures.Undertaking the weekly security business checklist.Training new team members in site specific security risks and proceduresTotal adherence to all security policies and procedures.All team members trained in security & drive off procedures.Drive Offs KPI target.Weekly security checklist resultsUtilising the Drive off editor for accurate record keepingCash and CardAdherence to the cash & card policy and procedures.Investigate variances.Daybooks and administration is completed to standard.Cash counts completed to standard.IF drive off customers are offered the IVR payment service.Ensure only appropriate fuel and stock discounts are appliedMeasurement by third party evaluations.Cash /credit variance reportsMeasurement of key accountabilities by the Retail Area ManagerIFDO to IVR conversion rateWet Stock ManagementAdhere to the stock out process: report fuel stock outs.Ad-hoc stock level reporting (fuel related): maintaining the accuracy of dips by reporting out of stock and in stock fuel position.Adblue and LPG reporting.Monitor Environmental reportAccurate Environmental Report DataDry Stock ManagementMonitor and maintain purchase orders, receipting, stock loss, spoilage, and completion of agreed internal stock take scheduleMerchandise spoilage at or below target.100% completion of stock takes to agreed schedule.Stock take losses at or below targetReduction of out of stocksPrice ManagementEnsure execution of site compliance to price strategies in an accurate and timely mannerMeasurement of price management by the Retail Area ManagerPeople and Culture ProcessesEnsuring accurate recording of hours worked into Dayforce and compliance with Reddy Express payroll & roster proceduresMeasurement by third party evaluations.Measurement of People and Culture processes by the Retail Area ManagerComplianceAccountable for personal & team compliance with internal company policies, current Enterprise Bargaining Agreement, procedures and codes, and all applicable external laws, regulations, standards and industry codes, for example, Fair Trading laws and Australian Consumer Law.Identifies and reports any compliance incidentsMonitors and implements company policies/applicable laws as advised to team members and enforce as requiredMeasurement of compliance by the Retail Area ManagerDecision MakingMake decisions autonomously based on issues, problems or opportunities that arise.Engage with Retail Area Manager in situations that require the additional support or guidance to reach a decision.Measurement of decision making skills by the Retail Area ManagerImprovement and InnovationContribute ideas to drive sales, improve existing practices and procedures.Be an advocate for change and deliver on new business initiatives.Challenge current ways of working through providing feedback through the appropriate channel (Always Open Survey)Measurement of performance by the Retail Area ManagerHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Supermarkets, Grocery & Petrol RetailingAt Coles Group, were all about our why our purpose to sustainably feed all Australians to help them live healthier, happier lives.Coles Group is one of Australias largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.Today, we have almost 120,000 team members who are making a difference to the 21 million customers who shop with us each week. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when were at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.Our strategy is focused on changing at pace, efficiency and innovation, and were committed to having a positive impact on the lives of all Australians, now and into the future.Learn more about Coles Group and what we do:Visit our Coles Careers website:this is an extract from the companys own website.At Coles Group, were all about our why our purpose to sustainably feed all Australians to help them live healthier, happier lives.Coles Group is one of Australias largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.Today, we have almost 120,000 team members who are making a difference to the 21 million customers who shop with us each week. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when were at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.Our strategy is focused on changing at pace, efficiency and innovation, and were committed to having a positive impact on the lives of all Australians, now and into the future.Learn more about Coles Group and what we do:Visit our Coles Careers website:this is an extract from the companys own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr