Job Title

Join to apply for the Investigator (00581685) role at Victorian Department of Health1 day ago Be among the first 25 applicantsAbout The RoleInvestigators play a key role in resolving complaints received by the office of the National Health Practitioner Ombudsman (NHPO).As an Investigator in the Complex Investigations team, you will be responsible for assessing complaints and conducting detailed investigations under the guidance of a Team Leader. The focus is on identifying opportunities for systemic improvements in the regulation of health practitioners.You will need to communicate outcomes effectively to complainants, FOI applicants, and other stakeholders via telephone and written communication. Resilience and a desire to assist individuals navigating Australia''s health practitioner complaint systems and FOI processes are essential.About UsThe NHPO oversees bodies within the National Registration and Accreditation Scheme, including the Australian Health Practitioner Regulation Agency (Ahpra), 15 National Health Practitioner Boards, and accreditation organizations. Complaints serve as a valuable tool to identify and address issues in the regulation of health practitioners in Australia.About The DepartmentThe Victorian Department of Health develops and delivers policies, programs, and services to support and enhance the wellbeing of all Victorians. The department hosts the NHPO, providing shared services such as accommodation and IT systems. NHPO staff are employees of the department on secondment.Are you?An investigator with administrative review skills?A team player who values collaboration in a small statutory environment?An effective communicator with excellent written and verbal skills?The Following Specialist Expertise Would Be AdvantageousExperience in complaint handling, preferably in a regulatory or Ombudsman setting.Knowledge of best practices in complaints resolution and investigation.Understanding of current administrative law principles.What We OfferThe chance to make meaningful contributions toward improving health outcomes for Victorians.Opportunities for growth and development within the department and the wider Victorian Public Service.A strong commitment to work-life balance, including flexible working arrangements.How To ApplyPlease include a resume and cover letter with your application. Click the Apply'' button to submit your application.We are dedicated to creating an inclusive workplace that values diversity and supports all employees. We encourage applications from Aboriginal people, people with disabilities, LGBTIQ+ individuals, and those from culturally diverse backgrounds. For accommodations during the recruitment process, contact us at inclusion@health.vic.gov.au. More information about our diversity initiatives is available at inclusion and diversity at the Department of Health.Preferred applicants may need to undergo police and other pre-employment checks. All information will be kept confidential in accordance with our Privacy Policy. For queries related to the application process, email talentacquisition@health.vic.gov.au. #J-18808-Ljbffr