Job Title

Team Leader, Insurance Operations - Masterkey - IFL page is loadedTeam Leader, Insurance Operations - Masterkey - IFLApply locations Sydney - 255 George St Brisbane, Australia Melbourne, Australia Hobart - 59 Liverpool St time type Full time posted on Posted Yesterday job requisition id R34659As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world''s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job DescriptionGet To Know Us:SS&C Technologies is the worlds largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&Cs unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.Why You Will Love It Here!Flexibility: Hybrid Work ModelYour Future: Income Protection Insurance & Salary ContinuanceWork/Life Balance: FlexibleTimeOffYour Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD InsuranceDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customised, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more!What You Will Get To Do:This role is a key part of the ClientFirst Insurance Operations team, responsible for leading a team of nine and delivering exceptional service to our clients. The successful candidate will ensure tasks are completed within SLAs, meet stakeholder expectations, and lead by example.Were looking for someone who thrives in a fast-paced environment, challenges existing processes, and drives improvement. Proven experience in insurance operations and team leadership is essential, along with a strong focus on staff development, engagement, and continuous improvement.Manage day-to-day work allocations, produce daily performance reports, and proactively resolve issues related to systems, processes, and peopleDrive and implement service improvement initiatives to enhance efficiency and reduce product/process complexityConduct necessary market, financial, risk, and operational analyses to support planning and decision-makingAttend project meetings as a subject matter expert (SME), representing the team and contributing informed perspectivesBenchmark team performance against industry standards and meet defined service levelsReduce controllable client complaints and remediation compensations through proactive risk and issue managementOversee stakeholder relationships and collaborate with business units and functional teams to enable timely decisions and successful change implementationDeliver high-quality, timely reports and ad-hoc analyses with clear, actionable conclusionsEnsure team performance meets productivity and quality targets while minimising overtime costsGovern internal and external processes effectively and manage exception reporting and manual workaroundsMaintain consistently high customer satisfaction scoresIdentify and close skill gaps and single-person dependencies within the team to reduce operational riskEnsure staff development plans are in place, regularly reviewed, and tracked for progressRepresent the team professionally in meetings, contributing constructive viewpoints and receiving positive feedback from stakeholdersWhat You Will Bring:3+ years experience in a similar role within a Wealth business unit, with strong industry knowledgeProven ability to lead process, team, and business improvement initiatives that drive revenue, reduce cost, and enhance client experienceExperienced in managing fast-paced teams with competing priorities, including phones and workflow tasksStrong leadership through change, with a focus on developing high-performing teamsCollaborative and outcome-focused, delivering high-quality results on time and within budgetStructured, process-driven, and committed to accuracy and consistencyExcellent communication, stakeholder management, analytical, and negotiation skillsDeep understanding of market dynamics, strategy, and success drivers in the Wealth industryWe encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It''s important to us that we strive to have a workforce that is diverse in the widest sense.Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.About UsAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world''s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. #J-18808-Ljbffr