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Own this newly created role as you focus on customer outcomesJoin a truly global organisation while enjoying true work-life balanceBenalla Victoria location rewarding salary package + bonusAbout UsSchneiders purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider we call this Life Is On. Our Mission is to be the trusted partner in Sustainability and Efficiency.In 2025 we were named in Australias top 101 workplaces for women by WORK180 and we also recognised as the Worlds Most Sustainable Corporation for 2025 by Corporate Knights. With Group Revenue of 38 billion in 2024, we are a truly global organisation that continues to the lead the way in Energy Management and Industrial Automation.The OpportunityOur Benalla manufacturing site is located in regional Victoria, 2.5 hours north of Melbourne''s CBD. Our Benalla team plays a crucial role in our operations, manufacturing a variety of products in providing energy and automation digital solutions for efficiency and sustainability. Our Benalla plant is a testament to our commitment to local manufacturing and innovation, contributing significantly to the regional economy and offering a variety of career opportunities that truly make an Impact.Joining a truly global organisation, the newly created position of Customer Support Specialist will see you acting as a key face for Schneider Electric, centrally managing a variety of Customer support requests as you proactively support various products and solutions across a diverse portfolio. This is a critical role that provides high levels of customer service, prompt resolution of technical issues and coordinates that best possible solutions for our valued Customer base.This exciting new career opportunity will see you:Act as the central point of contact in the management of customer requirements; communications, review of technical support requirements, warranty related processes, ad-hoc troubleshooting and other related support requestsPlay a proactive coordination role, collaborating with varied local stakeholders and project managing customer support processes through to resolutionLiaise with our Field Service teams as you coordinate access to Customer locations and related assets as you monitor prompt turnaround times and high levels of service deliveryMaintain an overview of Customer support requirements, driving adherence to relevant deadlines/schedules an ensuring high levels of customer serviceOur ideal candidate will possess:Previous experience in a similar Customer Service or Project Management / Coordination role, ideally in a similar environment (Manufacturing, Engineering, Production etc.)Intermediate IT skills, proficient in MS Office, Teams and other collaboration and repoting toolsProven high-level customer service skills and the proven ability to manage the coordination and resolution of complex technical issuesTechnical aptitude and a curious approach to learning and professional developmentAbility to collaborate with varied stakeholder groups and achieve customer outcomesThose with relevant technical qualifications will be viewed favourably (Trade/Engineering), as will those with qualifications in Project ManagementAll applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.Benefits of Working for Schneider ElectricThe list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment with opportunities to work remotely, on-site at customer locations or in our various Office locations,Additionally, we offer all our employees a chance to build your career within our global organisation. With our game changing Open Talent Market you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.Flexibility at Work and Global Family LeaveOption to participate in our Share Program, with discounts and company contribution for employeesPotential opportunity to purchased further annual leaveDiscounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemesContinuous training on Schneider productsExposure to a market leader in sustainability and automationGlobal support at your fingertipsWorking in a well-balanced team and inclusive environmentAPPLY NOW! Do not miss the opportunity to showcase your skills and grab this newly created role.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric apply today!36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 Worlds most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr