Job Title

Senami Counselling and Psychotherapy Services is dedicated to providing caring, respectful, non-judgmental, and empathetic support to our clients. Our work promotes individual well-being, self-awareness, and positive outcomes through intensive support, counselling, case management, and psychotherapy services. We employ a person-centered approach, tailoring interventions to align with clients'' core values and goals. Our commitment to Equal Opportunity, ethical practice, cultural diversity, and social inclusion ensures the safety and well-being of all. Position Objective This role is critical to creating a high-performance culture where people go above and beyond to deliver client outcomes and strategic objectives. This position will provide leadership, coaching, and direction, aligning with strategies particularly in: Input into the strategic intent of the organisation Manage the business planning function for the organisation Stakeholder engagement and management Business promotion and development Ensure effective and efficient functioning of the organisation and its internal operations, driving efficiencies Identify and seize opportunities aligned with Senami''s strategic objectives Safeguarding, quality, and continuous improvement initiatives Drive the culture, organisational development, and human resources strategies for the organisation Strategic Leadership Provide leadership and direction to the business that aligns with Senami culture and is visionary Provide strategic leadership for the continual improvement of operations Input into the strategic intent Assist the CEO in leading the development of strategic plans for approval, consistent with the organisational structure Generate opportunities for organisational and brand growth Foster innovation and change Support the CEO with Senami strategy and business planning Strategic Development Oversee operational activities, monitor performance to ensure objectives are met, risks are mitigated, and opportunities are created Lead people and culture initiatives Manage onboarding and offboarding processes Foster a culture of risk mitigation and opportunity maximization Review business metrics, systems, and processes regularly to identify improvement opportunities Initiate continuous improvement initiatives to strengthen governance, operational performance, and competitiveness Additional Responsibilities Lead and oversee the implementation and optimization of digital tools and systems to enhance operational efficiency, including CRM, incident management, and NDIS client management software. Develop and maintain dashboards and reporting tools to track KPIs, organisational performance, and service outcomes. Use data analytics to inform decision-making and drive strategy. Lead organisation-wide change initiatives, including restructures, process redesign, or service expansion. Manage communication, training, and stakeholder alignment throughout change processes. Develop and implement leadership development pathways to support internal career progression and build a robust succession pipeline. Oversee systems and processes that ensure a high-quality client experience, including feedback mechanisms, satisfaction surveys, and continuous service co-design with clients and families. Capabilities and Behaviours Conduct oneself professionally Be a dynamic and outcomes-focused senior leader Have a positive and contemporary attitude towards people with disabilities, with extensive understanding of disability and its impact on individuals Mentor and guide teams collaboratively and transparently Possess outstanding communication skills and the ability to develop and maintain networks to communicate the strategic vision of Senami Provide strategic advice, problem-solving, and issues management for internal and external stakeholders on complex matters Model appropriate leadership behaviour at all times Demonstrate high-level interpersonal, communication, consultation, and negotiation skills to build collaborative relationships with diverse stakeholders Be self-motivated and capable of working independently to complete tasks promptly and to a high standard within deadlines Follow all Senami policies, procedures, and codes of conduct Participate in Work Health, Safety, and Wellbeing initiatives Act considerately in the workplace, respecting the wellbeing of clients, staff, students, and volunteers Be physically and mentally capable and present oneself fit to perform duties at all times Willingness to undertake relevant training as deemed appropriate by the CEO Commit to ongoing skills development Uphold the organisations image and reputation, endorsing Senamis vision, mission, and values at all times Align personally with Senamis values, mission, and strategic goals Selection Criteria Professional Experience, Skills, and Attributes Genuine interest in providing high-quality support and services to people with disabilities Minimum of 5 years of experience in a similar leadership role Strategic, emotionally intelligent leader recognized for authentic leadership Proven ability to foster a high-performing, innovative organizational culture Track record of sustainable organizational growth Ability to produce high-quality work efficiently Strong understanding of the current National Disability Insurance Scheme (NDIS) Advanced administrative skills for accurate and timely documentation Strong customer service focus Solid understanding of NDIS Quality and Safeguarding standards High commitment to WH&S practices, hazard elimination, and safety Excellent written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to travel for seminars and networking events as required Comfortable representing the company at events as a senior ambassador Experience in dispute resolution with internal and external parties, including legal interactions Ability to perform under pressure while maintaining high standards Understanding of the principles of the Equal Opportunity Act and Disability Discrimination Act Knowledge of the NDIS Code of Conduct Qualifications Bachelors Degree and Postgraduate qualification in Business or related field Current NDIS worker screening clearance Satisfies all visa requirements to work in Australia Additional Notes Applicants are encouraged to reflect on how their skills align with this role and prepare responses to the application questions, including their right to work in Australia, years of experience as an operations manager, NDIS Worker Screening Check, proficiency with Microsoft Office, and possession of a valid drivers license. #J-18808-Ljbffr