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Join to apply for the ICT Services Desk Analyst role at Alpine Resorts Victoria1 day ago Be among the first 25 applicantsJoin to apply for the ICT Services Desk Analyst role at Alpine Resorts VictoriaThe OpportunityAlpine Resorts Victoria (ARV) is seeking a customer-focused and technically capable ICT Service Desk Analyst to join our team on a two-year fixed term contract. If you enjoy solving problems, helping people, and working in a dynamic environment, this is your opportunity to make a difference supporting Victorias alpine management authority.The OpportunityAlpine Resorts Victoria (ARV) is seeking a customer-focused and technically capable ICT Service Desk Analyst to join our team on a two-year fixed term contract. If you enjoy solving problems, helping people, and working in a dynamic environment, this is your opportunity to make a difference supporting Victorias alpine management authority.As our ICT Service Desk Analyst, youll be the first point of contact for all ICT-related issues and requests across the organisation. Youll play a key role in ensuring users receive timely support, and that issues are logged, tracked, resolved, or escalated efficiently. This role is ideal for someone with a passion for delivering excellent customer service and a solid foundation in IT support.Key ResponsibilitiesAct as the first point of contact for all ICT incidents, service requests, and queriesLog, track, resolve, and escalate issues in line with service standards and proceduresProvide technical support across a range of systems including Microsoft 365, Windows OS, and basic networkingAssist with onboarding and offboarding of users and management of IT assetsContribute to the development of support documentation and knowledge base resourcesMaintain a high level of customer service in all interactionsQualifications, skills and experience:Youre a reliable and enthusiastic ICT support professional with a strong customer focus and attention to detail. You take pride in resolving issues quickly and helping colleagues work efficiently with the tools they need.Essential CriteriaMinimum of 2 years experience in an ICT service desk or similar IT support roleStrong troubleshooting skills with common software, hardware, and network issuesExperience with ticketing systems and service management toolsExcellent communication and interpersonal skillsAbility to prioritise and manage multiple tasks in a fast-paced environmentDesirable:A qualification (or working towards) in ICT or a related fieldExperience supporting remote and hybrid teamsKnowledge of ITIL principles or similar support frameworksThe Successful Candidate Will Be Required ToHave full Australian working rights.Currently hold or be willing to obtain a Victorian Employee Working with Children Check.Satisfactorily pass a Police Check and random drug & alcohol tests.Hold a valid Australian Drivers licenceSalary Range: $66,063 - $72,985Location: Alpine Resorts Victoria has corporate officers at Falls Creek, Mount Hotham, Mount Buller, Mount Baw Baw, Lake Mountain, Lilydale and Mansfield. Flexible hybrid working arrangements negotiableFor more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.auHow to Apply: Submit your resume and a short cover letter outlining your how your skills and experience meet the key responsibilities and experience required.Applications close: 26/06/2025Who will you be working for?Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victorias six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victorias beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.For more information, visit our website: www.alpineresorts.vic.gov.auAlpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Alpine Resorts Victoria by 2xSign in to set job alerts for Service Desk Analyst roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr