Job Title

Senior Coordinator Business OperationsClerk Grade: 09/10Salary range:$125,693 - $138,510 + superEmployment Type: Ongoing, full timeLocation: Gosford with office attendance of 3 daysThe Department of Customer Service requires the services of a Clerk Grade 9/10 to work in the Business Management Team within Workplace Services.This role will work closely with the Manager Business Management to provide Business Operations such as Governance, Risk, Lease Management and Property related Government reporting. The successful candidate will need to deliver quality administrative services and negotiate workable timeframes given competing client priorities and customer and or business demands. You will need good attention to detail and relevant experience in various business management functions. The role will be based in Gosford with requirements to travel to other DCS locations as needed.Responsibilities and duties/ objectives Respond to and resolve complex enquiries and issues to ensure the provision of accurate information and the timely and effective resolution of issues. Coach staff on policies, procedures and business systems in order to ensure efficient, effective and compliant operations. Coordinate operational planning and resources to effectively meet service delivery standards Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery while developing a team culture across the Branch. Develop, implement, and monitor office systems, procedures, methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures. Coordinate DCS/Workplace Services response to NSW Government reporting obligations in relation to environmental and property management.The ideal candidate will possess the following skills: Tertiary qualification in the fields related to property management or relevant industry experience The ability to work across multiple tasks and responsibilities simultaneously A self-motivated attitude with a high level of initiative Excellent administration skills and proficiency with Microsoft Office 365 and other software systems used in NSW Government including SAP and Service NOW. Demonstrated prior experience in providing high-quality business and administrative support services in a professional and client focussed manner Strong understanding and demonstrated experience in corporate governance issues, including Property Lease Management. Environmental/Net Zero Planning, Asset Management Planning, Risk Management and Government FinanceFor any questions about the role, please reach out to Eric Miller,Manager Business Operations, ateric.miller@customerservice.nsw.gov.auHow to Apply: Please submit your CV for review (not more than 5 pages) and a cover letter (no more than 2 pages) demonstrating your capability for the role.Salary Grade 09/10, with the base salary for this role starting at $125,693 base plus superannuationClick Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday, June 16th, 2025 at 10:00 amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr