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Be part of our fun, supportive teamCasual role - Flexible shifts and hoursCompetitive salary, excellent work conditions and employee discounts The Constance is Brisbanes only street art Hotel. With 65 guest rooms, it offers unique and luxurious boutique experience for our guests. We are looking for a customer service star to join our Front Office team and support our guests throughout their stay. About The Role Our Guest Service Agents are responsible for. Delivering exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stayBe an ambassador for the hotel, positively representing and promoting our boutique brandEnsure a smooth check in and out process for our guests utilising the Hotel''s PMS systemAnswer and process reservation enquiries, make recommendations and upsell rooms according to availabilityCoordinate with other departmentsAnswer and dispatch both incoming external and internal callsMaintain sufficient knowledge of all room rates and available packagesFollow up on all guest requests and complaintsBe a key part of the guest experience, interacting wherever and whenever possible About You We are looking for someone who has; a desire to genuinely help peopleFront Office/reservation experience preferred but not essential, we are employing on attitude not just experiencethe drive to deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workloadAn acute eye for detail and exceptional interactive social skillsAbility to work under pressure in a varied, fast paced environment, by taking initiative and working collaborativelyCommitment with flexibility to work mornings, evenings, overnights, weekends and public holidays A positive mindset and a can do attitude About Us The Constance Hotel: Ideally situated in the heart of Fortitude Valley is Brisbanes only street art hotel, The Constance. This boutique hotel propels you into a realm of playful contrasts, where a sleek inner-city location fuses masterfully with an edgy design. Mixing striking artwork with suave finishes, The Constance features 65 boutique rooms, flexible meeting spaces, gym, and a rooftop bar. www.theconstancehotelfortitudevalley.com.au Why work for Lancemore Hotels? A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. We strive on constantly growing and seeking approaches to be better in everything.You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. Please Note: Only applicants with valid working rights in Australia If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then CLICK THE ''APPLY NOW'' BUTTON OR Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on LinkedIn