Job Title

Position Overview Reporting to the Manager Court Services, the Registry Services Team Leader has responsibility for the delivery of high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants, and community groups which support court users within the family law jurisdiction. Registry services include: Providing the initial point of contact that clients have with the courts. Providing information on appropriate avenues for addressing client needs, assisting to solve their problems, and recommending appropriate options, resources or services both internal and external to the Court. Processing, filing and sorting documents, including quality assurance and archiving functions. The key duties of the position include: Key Responsibilities and Duties The position of Registry Services Team Leader requires a self-starter, who thinks both strategically to solve problems facing the courts as well as seeks ongoing performance improvement. The responsibilities of the position include: Leading a team of client services staff to ensure high quality registry services to clients, legal practitioners, judicial officers, registrars, family consultants and community groups. Providing statistical reports to the court services management team in relation to trends and issues associated with local service provision. Managing change in a challenging and fast-moving environment. Developing and maintaining positive, productive and collaborative relationships with the judiciary, the legal profession and community groups. Ensuring the policies and standards of the courts are promoted and maintained. Eligibility Selection Criteria Demonstrated staff management, change management, leadership and development experience (preferably in a legal, courts or public service environment) and the ability to promote a team environment. Relationship management capacity, including an ability to communicate effectively with people at all levels, including judicial officers, as well as strong interpersonal skills, including a proven ability to manage stressful and/or conflict situations in a professional manner, on a continual basis. Demonstrated sound organisational and problem-solving skills including initiative, the ability to manage priorities, meet deadlines and work effectively under pressure. Analytical and report writing skills with the ability to provide strategic advice on trends and policy to management. Understanding of the public service operating environment including the requirement for legislative compliance, probity and accountability. Notes Eligibility Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following: Australian citizenship the successful applicant must hold Australian citizenship. Security and character clearance the successful applicant must satisfy a Police Records Check, and may also be required to complete security clearances during the course of their employment. Successful applicants engaged into the APS will be subject to a probation period. Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply, but note that they cannot be engaged until their redundancy benefit period has expired. Diversity and Inclusion Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability. First Nations peoples, LGBTIQA people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. How to apply As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application. Getting to know the Federal Court of Australia The Chief Executive Officer and Principal Registrar of the Federal Court, together with officers and staff identified under the Federal Court of Australia Act 1976, the Federal Circuit and Family Court of Australia Act 2021 and the Native Title Act 1993, constitute a single Statutory Agency for the purposes of the Public Service Act 1999. Employees are engaged to work in support of the following courts or tribunal: Federal Court of Australia, Federal Circuit and Family Court of Australia, and National Native Title Tribunal. Employees are covered by the Federal Court of Australia Enterprise Agreement 2024-2027. The Federal Court and the Federal Circuit and Family Court each maintain a distinct statutory identity, with separate functions and judicial independence.