Job Title

Call Center Customer Service RepresentativeCall Center Customer Service RepresentativeGet AI-powered advice on this job and more exclusive features.This range is provided by Aveo. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Talent Business Partner - Aveo | Building Teams in Retirement Living | People & OperationsDo you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let''s redefine retirement living for senior Australians.The OpportunityReporting to the National Contact Centre Manager, you''ll be joining an award-winning Customer Service team as the first point of contact for a wide range of stakeholders, including potential Aveo customers, to connect them with our expert team members. Our Customer Contact Specialists thrive in a fast-paced, vibrant and strong team culture. If you have a background within a customer service call centre, this role is for you. Make the switch to retirement living and bring your passion to life!This is a permanent full-time opportunity working Monday-Friday in our Newstead Corporate Office. Due to servicing our entire Aveo communities, 7am availability some days are required. One (1) Saturday per month availability is required.What we offerA fun, vibrant and award-winning customer service team culture (you''ll love our team activities!)Rostered Day Off (RDO) on a Friday if you work a Saturday shiftFlexible working arrangements (3 days in our office, 2 days from home). Our Newstead Office is walking distance from Bowen Hills train station with end-of-trip facilities available$60,700p.a inclusive of super + two (2) ''All About Me'' leave days per calendar year and annual salary reviewsPaid Parental Leave and Purchased Annual Leave optionsEmployee Referral Program and Employee Assistance ProgramDiscounts to Health Insurance and Retail & Leisure partner providersOpportunities for further career progression (e.g. progress into sales consultant roles)You willEngage with a wide range of inbound stakeholders, including prospective Aveo customers, current residents, family members or suppliers and provide exceptional customer serviceHandle inbound sales enquiries for our Aveo communities and seamlessly transition the customer to our Sales expertsMaintain a high quality of call performance by delivering service that reflects Aveo''s valuesMaintain accurate call recordsRespond to email, web chat and Facebook enquiries as requiredWork as part of a close-knit team to exceed KPI targets, but most importantly, contribute to a strong culture of team positivity and activitiesWhat you''ll bringPrevious experience in a call-centre customer service environment (required)Excellent communication skills with a genuine interest in connecting with seniorsA fun and energetic attitude who enjoys working in a fast-paced team environmentStrong problem-solving skills and the ability to work without direct supervision.Proficient in Microsoft platforms, including Office, Teams and Dynamics CRM (highly regarded)Flexibility to work on a rotating roster including SaturdaysWho we areAs a leader in retirement living, with 30 years'' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we''re on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 80+ diverse communities nationwide. We''re a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.What''s nextApply now and take to first step in Bringing your Passion to life! We are ready to welcome you.Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Customer Service, and General BusinessIndustriesTelephone Call Centers, Housing and Community Development, and Health and Human ServicesReferrals increase your chances of interviewing at Aveo by 2xGet notified about new Customer Service Representative jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoUpper Mount Gravatt, Queensland, Australia 2 weeks agoMurarrie, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 years agoBrisbane, Queensland, Australia 2 hours agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 5 days agoEast Brisbane, Queensland, Australia 7 months agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia A$70,000.00-A$75,000.00 2 weeks agoBrisbane City, Queensland, Australia 2 weeks agoCustomer Service Officer - Contact CentreRuncorn, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 2 days agoJunior Customer Experience Specialist, Aus/NZBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoCustomer Relations Representative - BrisbaneStafford, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 4 days agoWoolloongabba, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 weeks agoEight Mile Plains, Queensland, Australia 1 week agoCustomer Relations Representative - BrisbaneStafford Heights, Queensland, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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