Job Title

Customer Service Advisor - Contact CentreJoin to apply for the Customer Service Advisor - Contact Centre role at City Facilities Management AustraliaCustomer Service Advisor - Contact Centre1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Advisor - Contact Centre role at City Facilities Management AustraliaGet AI-powered advice on this job and more exclusive features.City Facilities Management Australia provided pay rangeThis range is provided by City Facilities Management Australia. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay range$27.50/hr - $30.19/hrCity FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budgetfor our partners.The Opportunity:Reporting to the Critical Incident Desk Supervisor, this Permanent Full time opportunity offers an enthusiastic, motivated and customer centric, individual an opportunity to join a fast paced, driven and diverse team. This will take your career to the next level. This shift coversMonday - Friday between 7:00am and 7:00pm.Why you want to work for our team:Working within a custom designed modern building with free on- site secure parkingWork 2 days from her per week!Supportive, fun and encouraging team earning above award wageCareer progression making use of our extensive learning and development program.Discounts Hub with exclusive discounts across major Australian retailersYour key responsibilities will include:Effectively manage a high volume of both inbound/outbound calls.Resolve, manage and escalate incidents logged by our customers.Reporting to all Managers as required on all incidents and ensuring the correct processes are followed.Ensure a swift and efficient service whilst adhering to agreed service levels and KPI''s.Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.You will be required to/ have:Experience working on a helpdesk/call centre Preferred.Ability to remain calm under pressure; whilst demonstrating diligence and ability to multitask.Exceptional customer service focus with a strong attention to detailExcellent communication skills, both written and verbal.Attend 2 weeks on site paid trainingIf you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you.City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professionalSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative and Customer ServiceIndustriesFacilities ServicesReferrals increase your chances of interviewing at City Facilities Management Australia by 2xGet notified about new Customer Service Advisor jobs in Mulgrave, Victoria, Australia.Nunawading, Victoria, Australia 5 days agoNoble Park, Victoria, Australia 8 hours agoMulgrave, Victoria, Australia A$70,000.00-A$74,306.00 16 hours agoNunawading, Victoria, Australia 2 days agoSpringvale, Victoria, Australia 1 day agoDoncaster, Victoria, Australia 3 weeks agoMoorabbin, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMalvern East, Victoria, Australia 2 months agoNotting Hill, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$67,000.00-A$70,000.00 2 days agoMelbourne, Victoria, Australia 4 weeks agoNoble Park, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 9 hours agoPort Melbourne, Victoria, Australia 2 months agoCustomer Support Agent, Tier 1 (Saturday to Wednesday)Customer Support Agent, Tier 1 (Saturday to Wednesday)Melbourne, Victoria, Australia 4 days agoPort Melbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia A$30.00-A$35.00 9 months agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 3 weeks agoSouth Wharf, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr