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Join to apply for the Guest Experience Expert - Front Desk role at The Ritz-Carlton Hotel Company, L.L.C.4 days ago Be among the first 25 applicantsJoin to apply for the Guest Experience Expert - Front Desk role at The Ritz-Carlton Hotel Company, L.L.C.Additional InformationJob Number25077979Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Guest Experience Expert - Front Desk, we not only meet, but also exceed, our guests expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.Please note that this role requires working rights in Australia to be considered.Position Summary:Join our Ladies and Gentlemen and support the Front Office team with general operational tasksBe an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectationsOperate telephone and respond to all guest enquiries, going above and beyond with each guest experienceAssist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detailBuild and strengthen relationships with existing and new guests collaborating other departments, exhibiting our legendary service and enabling future bookingsComplete reservation administration tasks and offer general support to the teamMake and update room reservation. Assign rooms according to guest requests and preferences whenever possibleSupport the overarching Rooms Division operations when appropriate and needed including Front Desk, Service Experience, Concierge/Bell & Club OperationsAbout You:Experience with OPERA property management system or similarRelevant experience in a similar roleWorking rights in AustraliaEnthusiastic to escalate your careerSelf-motivated, driven and energized in a fast-paced environmentArmed with smart solutions and a can-do attitudeAttention to detail in all aspects of workStrong written and verbal communication skillsPrior luxury hotel experience would be preferableOur Benefits:Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusivenessThe Ritz-Carlton Hotel is part of Marriott International''s Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the worlds top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at The Ritz-Carlton Hotel Company, L.L.C. by 2xSign in to set job alerts for Customer Service Specialist roles.Melbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 days agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 1 week agoSouth Wharf, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoPort Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoSouth Wharf, Victoria, Australia 1 week agoCustomer Service Support Staff - MelbourneCustomer Service Manager - Behind the MeterMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia A$30.00-A$35.00 9 months agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 days agoOvernight Guest Services Officer Front OfficeWere unlocking community knowledge in a new way. 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