Job Title

Join to apply for the Support & Solutions Officer role at Netwealth - See Wealth Differently (ASX:NWL) About Netwealth Netwealth is more than a company; it is a catalyst for change, inspiring a new perspective on wealth and a brighter future for everyone involved. Our innovative and award-winning wealth management platform reflects our commitment to excellence and cutting-edge technology. Founded in 1999, Netwealth has grown rapidly, driven by an entrepreneurial spirit that encourages us to challenge the status quo. Our NextGen superannuation and investment technology exemplify our agile and nimble approach, unburdened by bureaucracy, allowing us to adapt quickly to meet the needs of our clients. At Netwealth, our team is our greatest asset. We are a collective of passionate individuals dedicated to making life better for more Australians. Our valuesCurious, Optimistic, Courageous, Collaborative, Agile, and Genuineare the guiding principles that shape our decisions and define how we present ourselves to the world. Join us in our mission and become part of a team that not only envisions a better future but actively works to create it. The opportunity The primary purpose of the Support & Solutions Officer is to be the front line of support for customers, predominantly clients and advisers. The incumbent will receive inbound telephone calls, emails, and web chats related to products, services, and general inquiries. Delivering service within designated timeframes and maintaining a professional and high standard of communication that represents Netwealth is paramount. The incumbent will handle a high volume of queries, create a positive customer experience, address questions, provide accurate responses, and escalate issues to the Team Leader when necessary. The role Provide a high level of service to internal stakeholders including the Sales team and Investment Operations Demonstrate a professional, friendly, and helpful attitude Stay updated on product, process, regulatory, or legislative changes Participate in multiple projects with overlapping priorities About you You possess a courageous and consultative communication style You have strong analytical skills and attention to detail You are committed to service excellence You have high-level customer relations experience (developing and building relationships) You can collaborate effectively with other teams and work as part of a larger team You are focused on meeting commitments and delivering high-quality results Life At Netwealth We invest in our employees'' growth, providing access to education and training, supporting internal mobility, and fostering a flexible hybrid work environment. Our office is located in Melbourne''s CBD, equipped with modern facilities, including end-of-trip amenities and daily breakfast. Our benefits focus on health and well-being, support, and growth, including family-friendly policies, wellness perks, social events, Employee Resource Groups, and community involvement initiatives. Our commitment We promote diversity and inclusion, supporting gender equality, disability, LGBTQIA+ initiatives, and cultural diversity. We are endorsed by Work180, Family Friendly Workplaces, and Great Place to Work. If you''re interested but dont meet every requirement, we encourage you to apply anyway. For reasonable adjustments during the recruitment process, contact us at people@netwealth.com.au. #J-18808-Ljbffr