Job Title

Be the friendly face of Contour Education, supporting students and families with personalised, high-quality service. In this fast-paced role, youll handle enquiries, assist with campus operations, and help create a positive experience for every learner. Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company. Who are we We empower students and their studies by providing an ecosystem of highly effective tutoring, resources, and support. We run weekly small-group tutoring sessions at our in-person campuses, presented by young and experienced tutors that teach in a simple, intuitive, and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support, and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects. Over 8,000 students and 250+ team members have joined Contour Education since our founding in early 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experiencefrom 24/7 personal support to on-demand resourcesand our commitment to helping them achieve their personal goals and success in assessments and exams. We''ve been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we''re continuing to grow year over year! It''s our vision to reshape education, one student at a time. What you''ll do Act as the first point of contact for student and parent enquiries via our digital platforms. Provide prompt, friendly support on scheduling, rescheduling, invoicing, and general queries. Respond to all enquiries promptly to maintain service benchmarks. Greet and assist students and parents with in-person and walk-in enquiries on campus. Support students and parents during class times, ensuring a smooth experience. Manage daily campus admin tasks like record-keeping, printing, and stock levels. Ensure classrooms are set up and campus spaces are clean, organised, and functional. Troubleshoot minor operational issues and escalate where needed. Contribute to maintaining high customer satisfaction and operational efficiency scores. Help create a positive, welcoming environment for all members of the Contour community. Skill Requirements Honesty and Integrity Passion for Customers and Service Delivery High Level of Empathy Energy and Enthusiasm Excellent Communication Skills Independence & Proactiveness Willing to Listen, Learn & Lead Intelligence & Creativity Academic Requirements Completed the VCE and performed well. Bachelor''s Degree (or currently studying) in Commerce/Business or a related field. Prior retail, hospitality, call centre, and/or customer service experience (ideal). Personal Requirements Passionate and engaged (we want you to vibe with students and peers on campus!). Long-term mindset & vision (if you''re selected, we''d like you to stay for as long as possible!). Genuine desire to help students & parents (our goal is to help students achieve their potential and ensure smooth out-of-class experiences). Full academic year commitment (e.g., no overseas exchange trips for 8 weeks). Ability to commit to hours (e.g., avoid constantly rescheduling or missing work). Travel to our campus locationsMelbourne CBD, Glen Waverley, Point Cook, Narre Warren, Box Hill. Sign an NDA (e.g., can''t distribute our resources/company info to others). Agree to a non-compete clause (e.g., can''t sell similar services for others, exceptions apply). Past VCE graduate (applications from non-VCE graduates in exceptional circumstances are also considered). Benefits include above-market pay, fulfilling work helping students thrive, career growth opportunities, wellbeing and learning benefits, personalized mentorship, creative freedom, and more. #J-18808-Ljbffr