Job Title

Job DescriptionCustomer Service Representative Starting salary 25,100; depending on hours, skills, and experience.In this role, you will assist with day-to-day activities and provide excellent customer service through secure messaging, inbound/outbound calls, or Live Chat. Ensure compliance with internal policies, regulations, and standards.Perform operational tasks across multiple systems, support customers across channels, and build rapport. Handle admin duties like filing and record keeping, respond to queries, and escalate when required.Collaborate with teams to improve customer experience, capture feedback, and identify improvement opportunities. Stay updated with industry trends, complete training, and support projects as needed.We offer flexible working with a minimum requirement of 50% from the office. You will be required to attend a 5-week training program, Monday to Friday, 9:00-16:30, at our Perth office.After training, you will work a rotating shift pattern: 8:00-20:00 Monday to Friday, 8:00-18:00 on Saturdays, and 10:00-16:00 on Sundays.Please note: this role is not eligible for sponsorship under the Home Office points-based system.Skills and Experience:A great phone manner with the ability to build rapport and show empathy, with strong communication, listening, and questioning skills.Passionate about delivering excellent customer service, taking pride in high standards of work, and putting the customer first.Ability to work in a fast-paced environment, multitask across multiple systems, and support customers via telephone.Supportive of change, proactive in sharing ideas for improvement, and eager to learn and develop.Proficient typing and IT skills.What Youll Get:Our purpose - with you today, for a better tomorrow reflects our commitment to investing in our colleagues.Starting salary of 25,100 (based on 35 hours), with potential to grow up to 28,500 through step pay progression.Bonus opportunity: 6% of annual salary, performance-dependent.Generous pension scheme: Aviva contributes up to 14% based on your contributions.25 days holiday plus bank holidays; options to buy or sell up to 5 days.Up to 40% discount on Aviva products and other retailers.Up to 1,200 of free Aviva shares annually via our Matching Share Plan and share in our success through the Save As You Earn scheme.Supportive policies including parental and carers leave.Flexible benefits, including sustainability options like cycling to work.Paid volunteering days to support community involvement.Comprehensive wellbeing support and tools.Note: Due to Insurance Distribution Directive (IDD) regulations, candidates must not be bankrupt or have unspent convictions for serious criminal offences. By applying, you certify that you meet these criteria.Inclusivity:Were inclusive and welcome applications from all backgrounds and experiences. If you''re excited but dont meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing.Our work environment is flexible, with most employees spending around 50% of their time in the office, balancing flexibility with collaboration. #J-18808-Ljbffr