Job Title

James Pascoe Pty Ltd, 12-28 Parramatta Road, Summer Hill, New South Wales, Australia Req #16229About the roleAre you passionate about delivering amazing customer experiences? Join JPL Group as our Group Customer Service Coordinator and become the friendly, solutions-focused connection between our customers, online stores, and retail teams.In this exciting and fast-paced role, youll handle a wide range of enquiries from product and delivery questions to online returns, exchanges, and staff sales support. Youll be a key player in ensuring our customers feel supported, heard, and valued at every touchpoint.If you love problem-solving, communicating with confidence, and creating smooth, positive experiences, wed love to hear from you. Bring your energy, empathy, and attention to detail and help us take JPL Groups customer service to the next level.What will you do?Deliver exceptional customer service across phone, email, and digital channels, ensuring every interaction reflects JPK Groups standards.Manage and resolve a wide range of customer enquiries, tracking open cases and following up to ensure timely resolution.Process online store, staff sales, and phone orders accurately and efficiently when required.Maintain up-to-date and accurate product, pricing, and promotional information across the website.Collaborate with Distribution, Stores, and Finance teams to coordinate stock, fulfilment, returns, refunds, and fraud prevention.Monitor competitor activity and customer feedback to support continuous service and sales improvement.Assess and process online returns, ensuring compliance with company policies and customer satisfaction.Support digital order management systems and contribute to smooth, coordinated operations within the webstore team.What skills and experience do you need?Knowledge of retail, particularly in jewellery, giftware, fashion, or fashion accessories (preferred).Passionate about delivering exceptional customer service with a focus on quality and satisfaction.Strong communication and interpersonal skillsAbility to work collaboratively in a team-oriented environmentSelf-motivated, enthusiastic, and proactive with a strong desire to learn and grow.Excellent organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment.Intermediate proficiency in Microsoft Excel and WordThis is a fantastic opportunity to work with the largest jewellery retailer in Australia.If this sounds like you then click Apply Now and sparkle with us!James Pascoe Pty Ltd, 12-28 Parramatta Road, Summer Hill, New South Wales, Australia #J-18808-Ljbffr