Job Title

Company DescriptionEmbark on a journey of luxury and excellence with Sydneys iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury.We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dining, conferencing, and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.We''re setting new standards in the Australian hospitality scene and are seeking talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the Rebirth of a Sydney Icon with us!Job DescriptionAs our Chief Concierge''s 2IC, you will assist in managing our Concierge team across hotel operations. Your responsibilities will include:Assisting in efficiently managing the Concierge team to ensure the highest standards of luxury service are consistently delivered.Leading by example in assisting guests with queries and providing recommendations. You should be knowledgeable about What''s On in Sydney and able to assist with dining experiences, tickets to shows, attractions, or transportation.Fostering a consistent and guest-centric culture within the team to deliver a guest experience aligned with our luxury brand standards.Motivating and mentoring the team to support their career growth.Learning from our experienced Chief Concierge and Hotel leadership team.QualificationsTo succeed in this newly created role, you will have:A passion for hospitality and delivering exceptional guest experiencesExperience in a luxury hotel environment or luxury service roleThe ability to provide exceptional service exceeding expectationsStrong organizational skills and the ability to effectively manage prioritiesVersatility in responding to guest requests and situationsProven team management experienceThe desire to continue your learning and growth as we work together to achieve goalsAdditional InformationIn addition to joining a fun, collaborative, and fast-paced environment, we offer industry-leading rewards such as:A collaborative and supportive environment.Industry benefits from Day 1, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners.Progressive leave policies, including 10 weeks parental leave.Complimentary dry cleaning and discounted city parking.We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments to support you. If you require adjustments during the recruitment process, please let us know.Most importantly, learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow!Please note, full working rights in Australia are required to be eligible for this position. #J-18808-Ljbffr