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2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Nudge GroupFounder/ Publisher / Podcast Host / Private Club OwnerThe Pillars will redefine luxury hospitality as Sydneys premier members-only club. Our focus is on exceptional service, premium experiences, and a sophisticated atmosphere, ensuring every visit is a world-class experience for our distinguished members.We are seeking an experienced and service-driven Head Receptionist to lead our front-of-house team. This role is ideal for a polished hospitality professional with strong leadership skills and a passion for delivering a seamless and elevated member experience.As the first point of contact for our esteemed members and guests, you will oversee daily reception operations, manage reservations, support membership services, and lead a team dedicated to ensuring flawless service. Lead & Supervise the Front Desk Team Train, mentor, and oversee reception staff to maintain impeccable service standards. Ensure a Seamless Member Experience Oversee all front-of-house interactions, ensuring a warm, personalised, and professional welcome. Manage Reservations & Member Services Coordinate dining, event, and club bookings, handling all member inquiries with discretion and efficiency. Refine Front Desk Operations Implement and uphold best practices to maintain a luxurious and smooth-running reception area. Liaise with Key Departments Collaborate with hospitality, concierge, and events teams to ensure a seamless experience for members and guests. Assist with Membership Administration Support member onboarding, renewals, and exclusive club services. Handle VIP & Special Requests Provide personalised service, anticipating member needs and delivering bespoke experiences. Ensure Compliance & Standards Maintain confidentiality, professional conduct, and adherence to club policies at all times.What Were Looking For: Proven experience in a senior receptionist, concierge, or front-of-house supervisory role within luxury hospitality. Strong leadership and mentoring skills, with the ability to motivate and train a high-performing team. Exceptional communication and interpersonal skills, with a refined and polished demeanour. Ability to manage high-end reservations, guest relations, and front desk operations with precision. Proficiency in hospitality booking systems and front desk software. A proactive and detail-oriented approach, ensuring every guest interaction is seamless. Flexibility to work evenings, weekends, and public holidays as requiredIdeally available immediatelySeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative and Customer ServiceIndustriesHospitalityReferrals increase your chances of interviewing at The Nudge Group by 2xSign in to set job alerts for Receptionist roles.Sydney, New South Wales, Australia 2 months agoAdministrative Officer level 2 Birthing Services The Royal Hospital for WomenSydney, New South Wales, Australia 2 months agoDarlinghurst, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoElizabeth Bay, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$4,000.00-A$6,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoInner West, New South Wales, Australia A$85,000.00-A$85,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoRandwick, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoAdministrative Officer Level 3 Menopause Hub - RHWRandwick, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoSurry Hills, New South Wales, Australia 1 week agoNorth Ryde, New South Wales, Australia 1 week agoSydney, New South Wales, Australia A$59,000.00-A$70,000.00 1 day agoNorth Sydney, New South Wales, Australia 5 days agoAdministration Assistant and ReceptionistSydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoAdministrative Assistant - Global Mobility ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr