Job Title

Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength, and we prioritize safety, success, and well-being. We are leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Our brands, like COLORBOND steel, inspire and protect everything from hospitals to bridges and stadiums.The OpportunityJoin our Lysaght business in the Cardiff team as a Customer Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation, from iconic corrugated roofing over Australian homes to large commercial and industrial projects.As a Customer Service Representative, you will support our call centre and data entry team by managing enquiries via phone and email. Our customers include homeowners and builders requiring a variety of our superior products and solutions. As the face of BlueScope, you will ensure all customers receive exceptional service.With strong leadership support, you will have opportunities to further your career in customer service or sales with BlueScope Australia.What Will You Do?Interact with customers via phone and email, managing quotes and queriesFollow up on quotations and inquiries, converting them into sales opportunitiesCollaborate with internal stakeholders including marketing, warehouse, and sales departments to meet customer expectations and requirements, including product specifications, special packaging, and delivery schedulesContinuously seek ways to improve the customer experience and enhance the total value propositionMore About YouBring a positive attitude and a willingness to grow and develop in the role. You will have:Experience working in a customer service environmentHigh attention to detail and ability to manage multiple tasksA strong customer focus with effective issue resolution skillsA willingness to learn and developComputer competency, including MS OfficeWhy BlueScope?BlueScope offers opportunities to innovate, learn, and grow supported by inclusive leadership and a passionate team. We provide:Learning and development opportunities to build skills aligned with your career aspirationsInnovative solutions and sustainable practicesAn inclusive, caring work environment prioritizing safety and well-beingMeaningful work that contributes to communities and strengthens our futureWe promote work-life flexibility through our B-flex program and foster an inclusive environment where everyone feels respected and valued. We encourage applications from Women and First Nations people. Our commitment to sustainability includes action on climate change and achieving our 2050 net-zero goal.Join us as we work towards our purpose: We create and inspire smart solutions in steel, to strengthen communities for the future.Discover more at www.bluescope.com/auscareersApply now, creating strength for the future. Applications close Monday, 9th June 2025. #J-18808-Ljbffr