Job Title

Your greatest motivation is to ensure that every customer receives the best possible service, at the right time? Do you enjoy welcoming customers and understanding their needs? Do you enjoy providing support and proposing optimal solutions? We need your skills.CHALLENGEIn order to support the Member Service Manager in customer satisfaction, you will play a front-line role in welcoming members and customers and assisting them with their transactions when they come in person to the business premises. To ensure that the needs of our members and customers are fully taken care of, the Member Service Agent will also handle calls from our customer contact center (telephony).You''ll listen to customers, suggest the best transactional solutions and refer them to the right people to meet their savings, financing and insurance needs. During transactions, you will have to be rigorous and vigilant in processing, preparing, checking and recording the corresponding documents and cash.REQUIREMENTSThe person we''re looking for is enrolled in a post-secondary program. Experience in customer service is an asset. Equivalent training and experience will be considered. Proficiency in both official languages.BEHAVIORAL SKILLSAction orientedBe customer orientedLearn with agilityManages uncertainty and ambiguityStrong interpersonnal skillsResults-orientedDemonstrate professional rigor and attention to detailWORKING CONDITIONSAll applicants must be legally entitled to work in New Brunswick on the expected date of hire. UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential.Member Services AgentPermanent part-time| BathurstYour greatest motivation is to ensure that every customer receives the best possible service, at the right time? Do you enjoy welcoming customers and understanding their needs? Do you enjoy providing support and proposing optimal solutions? We need your skills.CHALLENGEIn order to support the Member Service Manager in customer satisfaction, you will play a front-line role in welcoming members and customers and assisting them with their transactions when they come in person to the business premises. To ensure that the needs of our members and customers are fully taken care of, the Member Service Agent will also handle calls from our customer contact center (telephony).You''ll listen to customers, suggest the best transactional solutions and refer them to the right people to meet their savings, financing and insurance needs. During transactions, you will have to be rigorous and vigilant in processing, preparing, checking and recording the corresponding documents and cash.REQUIREMENTSThe person we''re looking for is enrolled in a post-secondary program. Experience in customer service is an asset. Equivalent training and experience will be considered. Proficiency in both official languages.BEHAVIORAL SKILLSAction orientedBe customer orientedAppreciate differencesLearn with agilityManages uncertainty and ambiguityCommunicates effectivelyStrong interpersonnal skillsResults-orientedDemonstrate professional rigor and attention to detailWORKING CONDITIONSAll applicants must be legally entitled to work in New Brunswick on the expected date of hire. UNI offers one of the most competitive compensation and benefits packages in Atlantic Canada, as well as a group insurance plan and a pension plan. Salaries are determined based on skills and experience within the salary range for each job category. All applications will be treated as confidential. Please apply no later than June 06, 2025.CONTEST NUMBER2505220234IE-REDOApply nowFOR MORE INFORMATION #J-18808-Ljbffr