Job Title

Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced airport environment? If so, we want YOU to be part of our world-class marhaba Lounge team, proudly operated by dnata Airport Services at Melbourne Airport!The marhaba Lounge Receptionist is responsible for delivering exceptional customer service to lounge guests, ensuring a warm and inviting experience. This role requires strong interpersonal skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.Primary Duties and ResponsibilitiesGreet guests warmly upon arrival, verify access entitlements, and manage lounge check-in efficiently.Support lounge staff by providing real-time feedback and escalating service issues where needed.Contribute to a positive and collaborative team culture through daily interactions and a solution-focused mindset.Identify and communicate training needs to ensure continuous service improvement.Represent the marhaba brand with integrity, professionalism, and a focus on service excellence.Respond to customer enquiries, complaints, or special requests, ensuring issues are resolved in a timely and empathetic manner.Ensure the cleanliness, comfort, and readiness of the lounge at all times by liaising with cleaning and catering teams.Provide guests with accurate flight and airport information to enhance their travel experience.Assist with any disruptions or delays, ensuring guests are supported and informed in line with dnatas customer recovery guidelines.Manage guest access billing inquiries accurately and ensure any discrepancies are reported and resolvedEnsure efficient use of resources (supplies, amenities, equipment) and raise any issues that may lead to cost inefficiencies.Support the Lounge Manager by identifying trends in guest access and suggesting improvements to service delivery models or capacity.Essential Criteria:Ability to work a rotating roster, with 24/7 availabilityPrevious experience in customer service or hospitality, ideally in a lounge, airport, or hotel environment preferred.Strong communication and interpersonal skills.Ability to work flexible hours, including weekends, holidays, and shift work.Ability to lift and carry items up to 22kg and stand for extended periods.High attention to detail and a commitment to cleanliness and hygiene.Positive attitude, team player, and a passion for delivering exceptional guest service.Proficiency in multiple languages is highly desirable.Benefits:Award Rate Salary.Opportunities for career development and advancement.Comprehensive training and induction program.Access to staff discounts.Please note - To be considered for this position applicants must have the right to work in Australia. Due to a high volume of applications, only shortlisted applicants will be contacted.Join Marhaba Lounge and be part of a team that creates memorable experiences for travellers every day! #J-18808-Ljbffr