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Job Description: Customer Service Officer at First Choice CouriersFirst Choice Couriers is an Illawarra family-owned transport and logistics company with over 140 team members across four sites in Wollongong, Nowra, and the Southern Highlands, making it one of the largest in the region. We provide a range of premium transport services, specialised services, warehousing, distribution, and logistics solutions. Our values include compassion, excellence, and respect, which we demonstrate in every aspect of our business. With a strong focus on customer satisfaction and team building, we connect people by providing reliable and efficient services.Role OverviewAs a Customer Service Officer, you will be the main point of contact for our customers, assisting with inquiries, resolving issues, and ensuring every interaction reflects our commitment to excellent service. Our team collaborates closely with operations to deliver tailored transport solutions that meet customer needs and company goals. This role thrives in a fast-paced, friendly environment where teamwork and fun are prioritized, and supporting each other is key to our success.ResponsibilitiesRespond to customer inquiries via phone and email with prompt, friendly communication.Coordinate and schedule deliveries, balancing customer needs with operational efficiency.Assist at the counter, managing customer collections efficiently.Uphold company values in all customer interactions with clear and respectful communication.Support drivers and team members, resolving issues during deliveries.Ensure accurate data entry and scanning for deliveries and collections.Book customer collections with clear communication and timely service.Skills and QualificationsStrong time management skills to prioritize tasks effectively.Keen attention to detail in handling customer information and requests.Excellent verbal and written communication skills.Problem-solving abilities to address inquiries and resolve issues confidently.Proficiency with customer management systems, email, and phone systems.Ability to work independently and within a team, adapting to various responsibilities.Why Work with Us?First Choice Couriers boasts a dedicated, reliable team, reflecting the quality of our services. We offer a safe work environment, long-term security (operating locally since 1999!), and opportunities for skill development. Many team members have progressed their careers internally with us.If you''re interested, we look forward to hearing from you! Apply now!We promote an equal, diverse, and inclusive workplace, welcoming all candidates regardless of race, colour, gender, age, or ability. #J-18808-Ljbffr