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Administrative Assistant & Marketing Support Audiology Clinic (Melbourne CBD & Heidelberg)Administrative Assistant & Marketing Support Audiology Clinic (Melbourne CBD & Heidelberg)Direct message the job poster from Hear With MeHearing Impaired | Audiologist | Founder of Hear With Me Audiology CareAdministrative Assistant & Marketing Support - Audiology Clinic (Melbourne CBD & Heidelberg) Melbourne CBD & Heidelberg | Part-Time (with view to Full-Time)Make a Real Difference in People''s LivesAre you organised, friendly, and love helping people? Join a team that values genuine care, professionalism, and purpose.At Hear With Me Audiology Care, were passionate about helping people reconnect with those who matter most through warm, honest, comprehensive and personalised hearing care to all of our patients.Founded by audiologist Dr Gerard William, PhD, our clinics exist to provide hearing care thats deeply personal, respectful, and rooted in lived experience. Our novel audiology care experience has already seen us receive more than 140 5-star reviews from two clinical locations.We continue to grow and looking for a super-organised Administrative & Marketing Assistant to support our clients and clinicians at our Melbourne CBD and Heidelberg locations.Youll be the friendly first point of contact for our clients and their families helping us create sustainable 10/10 patient experiences for each person while also supporting some exciting marketing initiatives.Your Day Might IncludeAs our Administrative Assistant, youll be a vital part of the day-to-day running of our clinics ensuring things operate smoothly while creating a warm, welcoming environment for our clients. Youll:Greet clients with professionalism and empathyAnswer phone calls, return messages, respond to emailsManage appointment bookings and follow-upsHandle intake forms, referrals, and client documentationProcess payments and health claims (mainly Medicare, HSP, Private Health)Maintain clinic presentation and cleanlinessSupport families with children, and provide thoughtful touches like drinks and toysAssist with minor hearing aids repairs over the counter under supervision of the audiologistsOccasionally assist with stock, mail, and local errandsAdditionally, this role will be responsible for the following Marketing aspects:Assist with copywriting and newsletter creation for our website and email systemRunning our recall & loyalty programs and consistently improving its processReaching out and maintaining close relationships with our referral baseFuture projects as identified with our ongoing growthThis role will suit someone who enjoys variety, is highly detail-oriented, wants to be stimulated by their work and thrives in a people-first, team-based workplace. You will be supported by our administration team to assist our audiologists.Were Looking For Someone Who Is Previous experience in client-facing administration or a receptionist role Excellent written and verbal communication skills, including an exceptional manner on the phone and in person High attention to detail, organised with strong time management Professional, respectful, and compassionate to all people - adults and children Ability to handle confidential information with discretion Able to work across both our CBD and Heidelberg clinics sometimes by yourself Fast and confident with computers and typing, with mastery over the Microsoft Office suite (especially Word, Excel and Outlook). Proactive, with desire for growth and feedback to develop in personal and career skills. Bonus points if youve got significant experience with CRM systems (Coreplus or Mailchimp) but full training will be provided.What We Offer A meaningful role where youre part of someones hearing journey Supportive workplace culture that values the individual in the context of the team Clean, modern, and welcoming clinic environment Ongoing training and professional development, with the opportunity to grow with the company. Your ideas and contributions are valued Work primarily during regular business hours. Opportunity to grow into a full-time role with time. Competitive salary and entitlementsIf youre ready to be the heart of a team that truly makes a difference apply today! please email your CV and a cover letter highlighting your experience, qualifications, desire to work with us and why you will make a good fit.Click Apply Now and please upload your CV and a cover letter outlining highlighting your experience, qualifications, desire to work with us and why you will make a good fit for this role. Or email Dr Gerard William at gerard@hearwithme.com.au or call 03 9002 4237.Lets help people hear with clarity, and live with connection.Note: Only available to Australian visa holders with legal working rights, permanent residents or citizens. 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