Job Title

Duty Managers Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallDuty Manager Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke StreetNestled in the heart of Melbourne''s vibrant CBD, an exciting new holiday destination is emerging combining the boutique charm of Hotel Indigo with the modern comfort of Holiday Inn, offering a unique hospitality experience across 452 rooms. The redevelopment of ''Melbourne Walk'' Arcade will feature Australia''s first dual-branded IHG hotel, opening in 2025.Guests at Hotel Indigo can expect local character, modern design, and warm, professional service with a vibrant, individual flair, capturing the essence of Little Collins Street. Holiday Inn will provide a modern, friendly, and value-driven stay, showcasing the best of Bourke Street Mall.As Duty Manager, you will be central to the guest experience, ensuring smooth hotel operations with a strong presence in the Front Office. Youll oversee daily activities across departments, respond confidently to guest needs, and manage crises effectively. Your leadership will foster service excellence, team collaboration, and high standards, making every guest feel welcomed and valued.Your day-to-day responsibilities include:Developing and implementing SOPs for the front office, including check-in/check-out, room allocation, guest inquiries, and reservations.Leading the front office team to deliver exceptional service, professionalism, and personal recognition.Greeting guests upon arrival, engaging with them, and responding to complaints or feedback to enhance satisfaction.Conducting routine inspections of hotel grounds and addressing deficiencies promptly.Supporting other departments as needed to ensure a seamless guest experience.Training and equipping colleagues to perform their duties effectively.Assisting with induction, onboarding, training, and development of staff as part of performance management.Managing all hotel operations during your shift.Responding to emergency situations as the first responder.What we need from you:At least three years of guest service or hotel experience, including one year in a management role.Proven ability to collaborate with multiple stakeholders and manage priorities.Strong problem-solving skills to turn issues into opportunities for memorable guest experiences.Current Responsible Service of Alcohol, First Aid, and CPR certifications, with renewal in line with industry standards.Flexibility to work nights, weekends, and holidays.Full working rights in Australia without restrictions.What you can expect from us:Joining this exciting hotel opening offers a unique career opportunity, competitive salary, and benefits such as room discounts and comprehensive training. Your growth will be supported through lifelong development programs, milestone celebrations, and transfer of leave entitlements within IHG.We are committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We foster a culture of trust, support, and acceptance, encouraging colleagues to bring their whole selves to work.Become part of our global family and grow your career with us. #J-18808-Ljbffr