Job Title

Based at the Melbourne CBD campus, and hybrid ways of workingAbout the roleAs Admissions Officer, you will ensure a quick turnaround of all admissions-related enquiries and tasks. You will be working in the Direct Admissions team and be responsible for supporting the RMIT Direct Admissions System, the work of the selection teams in the colleges, and answering applicant enquiries.You will ensure all enquiries and tasks comply with relevant university policies and maintain the confidentiality of applicant information. You will provide accurate advice to applicants and staff on all admissions processes, handling complex queries and using initiative to resolve issues.To be successful in this position, you will have:Experience and expertise in the provision of high-quality administration services, including a sound knowledge of relevant policies and procedures or the ability to learn and apply policy and procedure requirements.Demonstrated ability to respond appropriately to sensitive information and situations.Excellent communication skills, including skills in persuasion, information exchange, gaining assistance and in perceptively assisting staff to manage workloads, timeline and relationships.Demonstrated problem solving skills with a proven ability to investigate and make informed decisions regarding complex issues in RMIT direct admissions system and the Student Administration Management System (SAMS).Excellent organisation and time management skills with proven ability to manage multiple tasks and re-adjust workload priorities to meet schedule conflicts while maintaining a high degree of accuracyDemonstrated ability to contribute to continuous improvement of systems and processes in a service- oriented environment.Demonstrated cultural sensitivity and cross-cultural communication skills.Capacity to work in a collegial manner with other staff, building and maintaining effective and productive relationships, using highly developed interpersonal skills and excellent written and verbal communication skills.Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.About the PortfolioThe Experience Groups vision is to bring to life RMITs 2031 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all our global students, and cultivating a differentiated and relevant service experience for those segments.ToApplyPlease submit your CV and covering letter addressing your suitability for this position by clicking on the Apply link at the top of this page.For further information about this position, please see the Position Description hyperlinked below or contact Talent Support via talentsupport@rmit.edu.au .Please note, if you are viewing this advert from an external site, please click apply and you will be redirected to RMIT''s Jobs website to access the Position Description at the bottom of the page. #LI-HybridApplications Close:2 June 2025 11.59 pmRMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - .We are a Circle Back Initiative Employer we commit to respond to every applicant.Our Values inspire us, wherever we are in the world, and guide how we live and work together.Imagination. Integrity. Courage. Passion. Impact. Inclusion.What unites us is our purpose and our values; they are at the heart of who we are, what we stand for, how we make decisions and connect with each other.Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices. #J-18808-Ljbffr