Job Title

1 week ago Be among the first 25 applicantsA fantastic opportunity is available for an ambitious and enthusiastic Collections Specialist to join the team at On Deck Capital Australia Pty Ltd. This is a key position within the Ondeck Operations Team. You will be primarily responsible for providing outstanding customer service and assisting in our commercial arrears portfolio, bringing a strong customer-centric focus.About UsNamed as one of Australias Top 5 employers with under 100 employees for the last 5 years, OnDeck has grown to become one of Australias largest locally owned online small business lenders.At OnDeck, we are changing the way business owners borrow money by combining our passion for small business with cutting-edge technology. We evaluate businesses based on their actual performance, using real-time data, which enables us to say yes more often, to more business owners, faster than traditional lenders. We have helped thousands of small business owners across Australia access short-term, unsecured finance to drive their business growth and enable more opportunities.Department summary:Our passion and mission in Operations is to provide small businesses and internal stakeholders with an excellent credit delivery and servicing experience. We work hard as a team to build and operate the most frictionless and scalable environment for small business credit delivery and service. We continuously invest in people, automation through technology, and efficiency through process optimization. Our team thrives on our culture We are passionate about having fun, being open, and empowering team members.The Collections Specialist is responsible for:Taking and making high-volume outbound and inbound phone calls, contributing to maintaining a high inbound answer rateFollowing through with customers to address their arrears balanceManaging own portfolio in early-stage collections, taking accountabilityBuilding rapport with customers to identify reasons for arrears and negotiate resolutions respectfullyAdhering to all legislative guidelines including ASIC, ACCC, and Privacy ActFollowing internal policies, system processes, and external regulatory requirementsSupporting team members with ad hoc duties vital to departmental goalsAssessing and responding to financial hardship applicationsWorking as part of a team to achieve individual and team KPIsDesired Skills:At least 1+ years experience and proven high performance in unsecured or secured financial services collections, sales, or customer service rolesPrevious experience in customer-facing roles (e.g., sales, customer service, collections, or call centre)A positive attitude, team-oriented, social, and fun to work withDetail-oriented with strong analytical and investigative skillsAbility to manage multiple tasks and prioritize workflowsOutstanding communication skills for a fast-paced, dynamic environmentProblem-solving ability and interpreting instructions effectivelyAbility to build rapport and handle objectionsFlexible and adaptable to changePersistent and resilientWillingness to learn and accept feedbackProficiency in Microsoft Suite (Word, Excel, Outlook, Teams)Experience with Salesforce is desirable but not essential, as training will be providedWhy Work for OnDeckWeve been named an Australian Top 5 Employer three years running for many reasons!At OnDeck, you will:Help change the landscape of small businesses one conversation at a timeHave a meaningful impact on the companys future and share in the rewardsWork in an inclusive, fast-paced environmentWhat we offer:An open-minded, collaborative workplace that challenges and celebrates your workHybrid Work Model work from home 1 day per weekFully stocked kitchen with snacks and drinksRegular team-building eventsGreat CBD locationSeniority levelAssociateEmployment typeFull-timeJob functionFinanceReferrals increase your chances of interviewing at OnDeck Australia by 2xSign in to set job alerts for Collections Specialist roles.Sydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoMascot, New South Wales, Australia A$70,000.00-A$80,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$75,000.00-A$75,000.00 2 weeks agoFinancial Assistance & Collections ConsultantGBS Credit Specialist (Credit & Collections)Rydalmere, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoAccounts Receivable Officer (Collections)Pymble, New South Wales, Australia 3 days agoNorth Ryde, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$45.00-A$53.00 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 months agoNorthbridge, New South Wales, Australia 1 day agoLane Cove West, New South Wales, Australia 17 hours agoParramatta, New South Wales, Australia A$82,193.00-A$90,001.00 2 days agoGladesville, New South Wales, Australia 1 week agoStrathfield, New South Wales, Australia 1 day agoBeacon Hill, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr