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Role Title: Senior Coordinator Business OperationsDivision Name: Licensing & Accreditation, Building Commission NSWGrade: 9/10Salary Range: DCS Clerk Grade 9/10 - starting from $125,693 - $138,510 + plus employers contribution to superannuation and annual leave loadingLocation: Parramatta (other locations may be considered), in office presence requiredTerm: Temporary role up to 30 June 2026Applications Close: Monday, 9th June 2025 [9:59am]About the Building Commission NSWBuilding Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the states housing targets.Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.This is a fantastic opportunity to join the next phase of the Building Commission within NSW. the roleAn exciting opportunity as a Senior Coordinator has arisen within Building Commission NSWs Licensing and Accreditation directorate reporting directly to the Director. The Senior Coordinator will be responsible to support the migration of Building Commission NSW regulated licences from the Government Licensing System (GLS)tothe AMANDA system, working closely with technical teams within the Licensing NSW program. The role is critical to progress with the GLS Decommissioning project as well as scoping the future state implementation requirements for the licensing workstream under the Building Bills Program.Responsibilities include:Support the migration of Building Commission NSW regulated licences from the Government Licensing System (GLS) to the new AMANDA system. This will involve working closely with technical teams within the Licensing NSW program, who is leading the development of AMANDA.Identify, analyse and advise business requirements to inform decision making and maximise the ability to meet and exceed established project milestones. Knowledge of the Home Building Act 1989 and GLS and/or AMANDA is a requirement for this function.Provide specialist advice and support to customers and stakeholders including policies, procedures and business systems to contribute to the continual improvement of processes and system operation and the compliant operations of the business.Lead, manage and/or contribute to continuous business and customer service improvement initiatives to ensure optimal service delivery.Develop and manage stakeholder relationships at all levels through strong and effective communications, managing expectations, mediation and issues management and negotiation to integrate ad ensure the delivery of products and services, and the achievement of outcomes and benefits.Develop, review and implement improved business procedures, develop assessment protocols, guidance and supporting material and facilitate technical advice and training to support professional development and capability building.Key challengesManaging stakeholder expectations given competing priorities and tight timeframes.Negotiating and influencing stakeholders on organisational priorities and deliverables while establishing effective relationships to develop trust and ensure reliable and accurate information.Continually monitoring and reviewing processes, systems and procedures across a broad range of activities to develop practical and effective solutions given the complexity of services and systems.Keeping updated with processes, policies and procedures across a wide range of administrative functions while ensuring processes and systems are compliant with organisational and legislative requirements in a changing work environment.Supporting the Division to embed a culture of agility and innovation in a rapid collaboration framework given anticipated barriers to change.To be successful in this role you must have:Proven experience in using GLS and/or AMANDA licensing platforms and an advanced understanding of the building related licensing schemes, specifically Home Building licences.Proven experience successfully contributing to complex projects, ideally related to ICT or regulatory project delivery.Proven experience in identifying, analysing and documenting business processes, systems and other functional requirements to facilitate improvement and support efficient delivery of business operations and performance.Problem solving ability to think through ambiguity, and lead and guide others to achieve business outcomes.Experience working with complex and diverse stakeholder groups.Advanced communication skills.A strong commitment to providing excellent customer service.If this sounds like you, we would love to hear from you!If youd like to know more about this amazing role, you are encouraged to contact Meghann Sikorski at m eghann.sikorski@customerservice.nsw.gov.au . For any enquiries regarding the recruitment process, please contact Michael Yoon at michael.yoon@customerservice.nsw.gov.auWhat we need from youAn up-to-date CV (4 pages maximum) and a brief cover letter (1 page maximum) outlining how your skills and experience are aligned to the role.Salary Grade 9/10, with the base salary for this role starting at $125,693.00 base plus superannuationClick Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via Michael.Yoon@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday, 9th June 2025 [9:59am]Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Michael.Yoon@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr