Job Title

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.What You Will DoVolvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution and servicing centres for Volvo Trucks and Buses, Mack Trucks and UD Trucks at Newcastle.What You Will DoWere looking for an energetic and customer-focused Service Advisor to join our Newcastle dealership. Youll be the crucial link between our workshop and customers, ensuring smooth scheduling, clear communication, and high-quality service delivery.Your day-to-day responsibilities will include but not be limited to:Schedule and organise service appointments and workshop jobsManage service-related customer enquiries professionally and promptlyOpen, close and manage repair orders (ROs)Assist with customer invoicing, purchase orders and internal/warranty billingLiaise with subcontractors and process external repair documentationSupport payroll and workshop reconciliation tasks where requiredMaintain and update the planner and ensure RO completion is accurateProvide status updates to customers on repair jobs and manage variance communicationConduct road tests and ensure vehicle presentation standards are metGuide and support apprentices and technicians on technical service standardsCollaborate closely with the Service Manager and team for day-to-day operationsHandle after-hours enquiries and relief counter duties as requiredWho are you?At Volvo Group, We Feel That Your Behaviours And Characteristics Are Just As Important As Your Technical Skills! Ideally You Will Have:Experience in a similar Service focused role, however we would still love to hear from you if you have related experience within the truck industry administration, invoicing, warranty or technical backgroundsTruck industry experience is advantageous, or similar industry experience with a familiarity with repair order systems, invoicing and scheduling toolsA passion for providing excellent customer service, proactive nature and team focused attitudeA solid understanding of data entry systems, Word and ExcelStrong organisational skills and the ability to think on your feetAn HR license (or the willingness to obtain one)Whats in it for you?We offer a solid package of compensation and benefits, plus you will enjoy:A supportive, people-first workplace cultureMonthly bonuses through our Retail Incentive ProgramA clean workshop environment with great employee facilitiesGenerous parental leave and training and development programsOpportunities to grow within a global organisationAccess to Sonder, our Employee Assistance Program, for yourself and your familyReady for the next move?If youre ready to take your career to the next level and join a dynamic and efficiently run workshop, then VCV Newcastle be the perfect place for you! We look forward to seeing your application.The successful candidate will be required to undergo appropriate background and reference checks.Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.We value your data privacy and therefore do not accept applications via mail.Who We Are And What We Believe InWe are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the groups leading brands and entities.Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. #J-18808-Ljbffr