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Join to apply for the Member Account Specialist role at Virgin Australia1 day ago Be among the first 25 applicantsJoin to apply for the Member Account Specialist role at Virgin AustraliaBased in Sydney or Brisbane with WFH FlexibilityStep into an exhilarating journey with Velocity Frequent Flyer, one of Australias leading loyalty programs, boasting over 12 million members and growing! At Velocity, we dont just dream about travelwe live it, breathe it, and share it with our members every day. Because at Velocity, Velocity Means Fast fast rewards that fast-track our members journey to unforgettable experiences.Picture yourself in a dynamic role where adventure fuels your work, where innovation meets passion, and where you help redefine the possibilities of loyalty programs. Youll be at the forefront of transforming points into extraordinary experienceswhether its stunning getaways, exclusive financial perks, shopping sprees, or more.As part of the Virgin Australia Group, youll enjoy exciting perks, unmatched support, and endless opportunities to grow your career. Join our team and help our members turn their travel dreams into reality one unforgettable moment at a time.Who were looking for:The Member Account Specialist is responsible for ensuring the Velocity Members account profile is considered and understood across the Velocity and Virgin Australia group. The Member Account Specialist is a Velocity Member journey system expert, a custodian of the Velocity member experience for Acquisition, Tier, Status and BenefitsThis role requires significant relationship management efforts across a number of internal and external stakeholder groups and service providers to enable the successful delivery of campaigns, projects and program changes/enhancements. A firm understanding of Velocity and VA system solutions and processes is also required to articulate the bigger picture and successfully support the future direction of the Velocity program.What youll be doing:Partner with marketing, digital, commercial, financial services and VA teams and translating commercial and strategic objectives into practical processes and application solutionsBuilding and maintaining relationships with vendors, partners and internal stakeholdersPlay a key role in the operational onboarding, support and ongoing maintenance of program initiatives.Manage input from internal and external sources to understand key improvements to processes and solutions, and develop concepts into business requirementsManage and lead the operational delivery of enhancements to the Velocity programManage the collation and prioritisation of campaigns and change initiativesPerform UAT when required on new or enhanced systems or solutionsAnalyse key findings and make recommendations for changes or improvements to the Velocity management teamYoull be great in this role if you:Have strong interpersonal, verbal reasoning and analytical skillsCan concisely document requirements and/or have proven operations knowledgeAre from a strong functional and/or systems analysis backgroundHave a proven track record of delivering processes and systems solutionsAre comfortable and experienced in communicating complex technical topics to commercial audiencesHave negotiation and influencing skillsHave previous experience building successful working relationships with software and systems Vendors and internal stakeholdersUnderstand Loyalty or airline industry programs and conceptsHave experience in the Sabre reservations platform (including but not limited to reservations, airport DCS, Sabre Sonic Web interface and boarding applications) (desirable)What you''ll get from us:Were committed to looking after you, with some of the best benefits and conditions in the industry including (but not limited to)Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)Flexible working arrangements (including work hours and work from home)Discounts on travel insurance, car hire, accommodation and experiences worldwideHospitality, retail, technology, beauty services and wellness discountsWellness support, including the Converge digital wellbeing platformA comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life physical, mental, social and financialDress for Your Day enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of youEquality rules:Were all individuals. We love that. Thats why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.Ready to apply? Were ready to hear from you. Apply now.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProduct ManagementIndustriesAirlines and AviationReferrals increase your chances of interviewing at Virgin Australia by 2xSign in to set job alerts for Account Specialist roles.Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoStrategic Partnerships Manager Commercial PartnershipsMascot, New South Wales, Australia 16 hours agoNational Account Manager (Coles) (Sydney CBD/Hybrid)North Rocks, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 12 hours agoAssociate Mid-Market Account Executive Sub 100North Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoPymble, New South Wales, Australia 1 day agoCaringbah South, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 days agoNorth Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoMascot, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoPymble, New South Wales, Australia 1 day agoAccount Manager-SXSW Sydney (Max term contract)Sydney, New South Wales, Australia 13 hours agoArtarmon, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoJunior Sales Consultant @ leading fintech companyWere unlocking community knowledge in a new way. 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