Job Title

Max Mara Fashion Group provided pay rangeThis range is provided by Max Mara Fashion Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$75,000.00/yrWe are seeking a dynamic and motivated individual to join our Head Office team as an Online Store Coordinator for MaxMara Fashion Group. This role offers a fantastic opportunity to gain hands-on experience in managing all aspects of an online retail operation and develop strategic skills as part of a data-driven team. The ideal candidate will have a passion for e-commerce, strong organisational skills, a problem-solving mindset, curiosity, and a desire to learn and grow within the industry.In this role you will be responsible for the following:Product ManagementAssist the merchandising team with data to support the selection, pricing, and Merchandising of products, aiming to optimise sales and profitability.Update and maintain product listings, descriptions, and images, ensuring the platform is sales-ready while maintaining accuracy and consistency in pricing and catalogue information across all platforms.Customer ServiceWork as second-level support for customer enquiries, feedback, and complaints, ensuring customer satisfaction and continuous improvement of Internal processes and platform evolution.Provide the digital and retail management teams with reports on customer inquiries, trend analysis, and recommendations for improvements.Order ProcessingManage the order fulfilment process for Online Channels (E-Commerce / B2E), including order entry, shipping, and returns, to ensure timely delivery and customer satisfaction.Maintain regular communication with support teams (Warehouse and logistics operation, couriers, customer service and stores) to ensure all orders are being processed within a reasonable timeframe and customer enquiries are fixed.Analysis and reportingGenerating analysis and insights to support strategy decisions on marketing and product purposes.Execute and improve weekly and monthly performance reports.Platform Maintenance and ImprovementsWork closely with the technical team to troubleshoot issues, implement updates, and optimise the e-commerce platform for performance and usability.Late meetings with our HQ Technical team based in Europe might be required.Actively contribute as a team member in the development of new projects related to the digital platform.Bachelor''s degree in Business, Marketing, or a related field preferred.Previous experience in e-commerce, preferably in the retail or fashion industry.Proficiency in Microsoft Office suite and e-commerce platforms (e.g., Shopify, Hybris, etc.).Project management experience will be considered a plusExcellent attention to detail and organisational abilities.Understanding of digital marketing principles, tools and analytics.Passion for FashionStrong communication skills, both written and verbal.Ability to work independently and collaboratively in a fast-paced environment.Strong teamwork skillsSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionProduct Management and Customer ServiceIndustriesRetail Apparel and Fashion, Retail Luxury Goods and Jewelry, and RetailReferrals increase your chances of interviewing at Max Mara Fashion Group by 2xSign in to set job alerts for Store Coordinator roles.Sydney, New South Wales, Australia 3 weeks agoBeverly Hills, New South Wales, Australia 3 months agoStore Manager | Mosman (12 month contract starting August 2025)Sydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 6 days agoAssistant Store Manager | Sydney | Maternity Leave OpportunitySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 hours agoStore Manager Full Time / Part Time - WaverleyWaverley, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoAssistant Store Manager Retail - Moore ParkSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoStore Manager - Zeus Broadway Full Time - Broadway Shopping Centre, Bay Street, Glebe NSW, AustraliaSydney, New South Wales, Australia 2 weeks agoStore Manager - Dan Murphy''s - Eastern SuburbsQueens Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 months agoMillers Point, New South Wales, Australia 2 months agoASSISTANT STORE MANAGER - MAX&Co. 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