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From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, youll see the difference your work makes every day. Whether youre in a store, distribution centre, manufacturing site, or on the road, youre an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store Manager, youll have full accountability for the day-to-day running of the customer service department and front-of-store operations. You will be responsible for checkouts and the customer service desk, ensuring the store is well-presented, welcoming, and engaging for customers, team members, and the local community. About you and your skills Previous experience in a fast-paced customer-facing environment Proven leadership skills to lead, coach, and develop your team to meet sales targets, manage costs, and handle rostering Ability to maintain excellent service standards, ensuring the checkout area is clean and safe Commitment to fostering a one-team culture prioritizing health, safety, and wellbeing Customer obsession and a desire to understand diverse customer needs to provide an outstanding shopping experience Whats in it for you? More cash staying in your pocket: Eligible team members enjoy a 5% discount year-round on supermarket and liquor online and in-store purchases, with occasional double discounts (10%) and exclusive hotdeals. Reward through recognition: Recognition via our digital platform mythanks, where you can earn points to redeem for gifts and retailer gift cards. Structured and long-term learning pathway: Comprehensive induction, management, and leadership training to support your growth. Novated car leases: Access to leasing options for eligible team members seeking a new vehicle. Investment in your future: Opportunity to participate in the Coles Group share plan through pre-tax salary sacrifices. Paid parental leave: Support for balancing work and family with paid leave for eligible team members. About the recruitment process We are committed to building a gender-equal, diverse, inclusive, and welcoming team that reflects the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, and gender identities. Were happy to adjust our recruitment process to support candidates with disabilities. For more information, visit the Our Recruitment Process section on our careers site or email inclusionrecruitment@coles.com.au. Job ID: 154269 Employment Type: Full time #J-18808-Ljbffr