ABOUT USSouth Gippsland Shire Council offers a friendly and professional workplace with values based leadership.We put our customer at the centre of all we do and strive to deliver exceptional projects and services to our community.Our region provides a perfect blend of coast and country. Enjoy green rolling hills, wind-swept beaches and the world-famous Wilsons Prom, right on your doorstep.Our values - Accountability, Customer Focus and Excellence - are present in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.ABOUT THE ROLEStart a rewarding career in Local GovernmentFull time position including time to study for a Certificate IV in BusinessUp to $30 per hourIncreases to an ongoing position when qualifiedKick start your career and gain a qualification in this entry level position with South Gippsland Shire Council. Starting at a Band 2 while training for your Certificate IV in Business, upon completion you will be a fully qualified Band 4 Customer Service Officer. Work towards this ongoing position to open up a variety of pathways that Local Government can offer.In this role you will be part of the highly motivated and supportive Customer Experience team. You will be guided to learn the key responsibilities of this role, including:Delivering quality and professional customer service.Providing relevant information regarding Council activities and services.Assisting with and processing payments, applications and bookings.Proactively communicate with our customers, primarily in relation to their requests, feedback and concerns.Maintain and update relevant customer service data bases.ABOUT YOUTo be successful in this role you will:Be able to complete a TAFE level Certificate.Have enthusiasm for self-development and desire to use this opportunity to enhance career prospects.Have an interest in customer service.Be computer literate with good attention to detail.Have good written, verbal and interpersonal communication skills.WHY YOU''LL LOVE WORKING WITH US!Work-life balance with flexible working arrangementsRostered Days Off offered forfull time rolesOngoing training and professional development opportunitiesSouth Gippsland is an organisation that is committed to Diversity, Equity and Inclusion. We offer flexibility and a welcoming work environmentEnjoy a variety of changing health and well-being programs and initiatives including flu vaccinations and health checks, discounted gym memberships and Social ClubDiverse range of exciting career paths in full time, part time or casual positionsMentoring, coaching and secondmentsAccess to 24/7 Employee Assistance ProgramOpportunity to purchase additional leaveAnnual Enterprise Agreement salary incrementsFor more benefits,Please Click Here!NEXT STEPSIf you would like to become a part of our team at South Gippsland Shire Council, please submit your application by filling out your details in the following fields and addressing the questions below. This is an opportunity to demonstrate your potential and set your application apart from the rest! You must answer your questions in the fields below, please do not attach them in a separate document, doing so may affect the progression of your application. You will also be required to upload two documents, your resume and cover letter.Your application will be reviewed after the closing date and we will be in contact via email regarding your progress. Please ensure you check your Spam Folder.Allpreferred candidates will be required to complete relevant background checks (including but not limited to police checks, reference checks, medical checks and psychometric testing) prior to the candidate''s employment being confirmed.The outcomes of the background checks do not automatically bar candidates; however will be assessed against the inherent requirements of the job.To view the Position Description for this role, please CLICK HERE.Enquiries to: Shandal Nelson, Coordinator Customer Experience on 03 5662 9200Applications close Midnight Sunday 8 June 2025.Please be advised any representation via an agency will not be considered. Agencies - no need to contact us, we''ve got this one.South Gippsland Shire Council is an Equal Opportunity employer and aims to provide all necessary support to ensure that all abilities and backgrounds are not disadvantaged in the recruitment process. If you require an adjustment to the recruitment process, please feel free to identify yourself as a person with different needs in your application and indicate what type of reasonable adjustment you require. Alternatively you can contact a member of the People & Culture team on 03 5662 9233 and identify the position you are applying for and specify your requirements.If you are having any issues applying for this position, please call our People & Culture Team on 03 5662 9233 or email humanresources@southgippsland.vic.gov.au #J-18808-Ljbffr
Job Title
Customer Service Support Officer