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1 week ago Be among the first 25 applicantsDirect message the job poster from Australian Financial Complaints AuthorityExecutive Recruitment & Careers Partner at Australian Financial Complaints AuthorityFairness feels goodMake a real impact at AFCA, where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we champion positive change. Achieving our purpose requires progressive thinking, accountability, and resilience. Our inclusive leadership values every voice. We offer flexible work options, thoughtful benefits, and opportunities to deepen expertise. Flourish in a diverse, caring culture and experience a sense of belonging in an organization designed to prioritize people.Decision Makers at AFCA review unresolved complaints and issue determinations when initial assessments or caseworker recommendations do not reach resolution. They also address complex jurisdictional issues to ensure fair assessments and provide coaching and guidance to other staff throughout the complaint process. They work to improve standards and reduce complaints by sharing insights and collaborating with members and consumer groups.Reporting to the Lead Ombudsman Small Business, the Adjudicator role offers a hands-on approach to assessing and resolving disputes encountered by small businesses regarding credit, finance, and loans. This is a great opportunity to be a decision maker on some of AFCAs most complex matters.Typically, In This Role You WillManage individual Fast Track complaints, including initial assessment, gathering necessary materials, conducting case conferences, and drafting decisions.Participate in resolving other complaints through drafting and quality assurance support.Identify and report systemic issues or serious contraventions.Support learning, development, and knowledge management activities.Contribute to the activities of the Small Business decision maker team.This is initially a 12-month fixed-term role.QualificationsTo succeed, you should have:Significant experience resolving disputes in AFCAs jurisdictions, ideally in banking and finance.Willingness to discuss disputes directly with involved parties.Knowledge of relevant financial services law, practice, or regulation.Tertiary qualifications in legal, finance, or commerce are highly valued.Strong analytical skills and ability to draft clear explanations of legal concepts.Excellent communication and interpersonal skills for engaging with diverse communities.Additional InformationBOSS Best Places to Work 2024 recognized for culture, engagement, and flexible work.Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.Employer of Choice Public Sector and NFP Australian HR Awards 2023.Bronze AWEI Accreditation 2024 recognized for LGBTQ+ inclusion.Family Friendly Workplace accreditation supporting work-life balance and inclusivity.Hybrid working with flexible arrangements and modern offices.Inclusive leave options including flexible holidays, 20 weeks paid parental leave, gender affirmation leave, womens health leave, and Christmas leave.Financial benefits like salary packaging for not-for-profits.Locations in Melbourne and Sydney CBD offices with a team of over 1,200 professionals.If youre passionate about fairness and believe your skills align with this role, we encourage you to applyeven if you dont meet every criterion.We welcome applications from all backgrounds, cultures, abilities, sexual orientations, and gender identities. For accessibility support during recruitment, contact us at Careers@afca.org.au.AFCA is a 2025 Circle Back Initiative Employer committed to responding to every applicant.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionLegal #J-18808-Ljbffr