Job Title

Project Officer - Customer Quality AssuranceTuesday, 11 March 2025Project Officer - Full time Fixed term contract to March 2026 - Based in Sydney CBD - HybridWhat do we need you to do?You will be an integral member of the Customer Quality Assurance team in the Senior Services team supporting improvements in the strategy and delivery of high-quality care service delivery across Seniors Services.As the Project Officer your role specifically will:Establish processes aligned with the Senior Services 10-year strategy to ensure high-quality care.Lead needs analyses to guide project design and improvement initiatives.Develop and implement project plans with regular reporting.Act as the main contact for projects, ensuring effective communication, coordination, and documentation.Analyze stakeholder feedback to create solutions and improve processes.Prepare materials for presentations, internal sites (e.g., SharePoint), and reports.Support meetings through materials preparation, calendar management, and coordination with stakeholders.Collaborate with the Senior Services team and other departments to enhance project delivery.Assist with other project-related tasks as needed.What do we need you to bring?Previous experience in Project Management (Minimum of 3 years experience).Excellent written and verbal communication skills; be organized, systematic, thorough, accurate, and disciplined.Demonstrated analytical skills at navigating a complex organization, forging relationships, and managing through influence rather than direct authority as required.Skilled at coordinating multiple tasks and relationship management of stakeholders (including government departments, consumers, and internal business services teams).Who is Uniting?When youre part of Uniting NSW.ACT, youre part of a diverse, purpose-led team of people who are really making a difference to the world around them.We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.Uniting leaders and employees work together to create a culture that is safe, inclusive, and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative, and bold.Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australias First Peoples. We pay our respects to all Elders past, present, and emerging and to all First Peoples on whose lands we live and work.Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing, and inclusion of children and young people. #J-18808-Ljbffr