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Microsoft Dynamics 365 CRM Functional LeadMicrosoft Dynamics 365 CRM Functional Lead1 week ago Be among the first 25 applicantsDirect message the job poster from InfosysTechnical Recruiter - Talent AcquisitionInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: Microsoft Dynamics CRM Functional LeadLocation : Brisbane, AustraliaAUD 150,742- 171,215 ( Annual Gross)Please Note:- The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.Roles and Responsibilities:Interact with business functional users and business stakeholders to understand business requirementsCreate Epics, Features, User Stories and Acceptance Criteria when requiredDo a Fit/ Gap analysis of the business requirements and propose solution for the identified gapsPrepare wireframes, process flows/maps and presentations around system designCreate functional solution design to address business, interface, and performance requirementsConfigure D365 CRM product based on requirementsConduct end-user and admin training sessions, show and tell sessions and provide tailored demonstrations of the technology solutionReview of Functional test cases based on acceptance criteriaServe as clients'' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients'' needs and requirementSkill / CompetenciesESSENTIALExperience as a functional lead on end-to-end Dynamics 365 Customer Engagement implementationsExperience on preparing process flows using Visio, PowerPoint, or any other tool.Good understanding of Dynamics 365 security modelHands-on experience in D365 CRM product configurationsPREFERREDExperience in User Training and ShowcasesExperience in working in Agile projects and using tools such as JIRA, Azure DevOpsExcellent interpersonal, written, and oral communication skills, and ability to initiate conversations proactivelyAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology and OtherIndustriesIT Services and IT Consulting, Information Services, and Technology, Information and MediaReferrals increase your chances of interviewing at Infosys by 2xGet notified about new Customer Relationship Management Specialist jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 years agoBrisbane City, Queensland, Australia 4 days agoCustomer Service Manager - Brisbane South locationsCustomer Service Manager - 116 Queen StreetBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoDutton Park, Queensland, Australia 4 days agoCall Center Customer Service RepresentativeBrisbane, Queensland, Australia A$60,700.00-A$60,700.00 2 weeks agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 1 week agoEight Mile Plains, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoHamilton, Queensland, Australia 4 days agoBrisbane City, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoRedland Bay, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 5 days agoUpper Mount Gravatt, Queensland, Australia 2 weeks agoNorth Lakes, Queensland, Australia 2 weeks agoSalisbury, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoInternal Sales and Customer Service RepresentativeMount Warren Park, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 months agoCustomer Service Representative (Full-Time)Eagle Farm, Queensland, Australia 4 days agoCustomer Success Manager - Project Delivery (AUS)Herston, Queensland, Australia 1 month agoCustomer Success Manager - Project Delivery (AUS)Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoExpression of Interest - Business AnalystBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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