Job Title

The Great Southern Hotel Melbourne (GSH-Melbourne) is a busy hotel located in the heart of Melbournes CBD, offering 274 rooms. The hotel is in a prime location for both tourists and business clients, situated close to attractions such as Crown Casino, Southern Cross Station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium, and more. We are currently seeking an experienced and well-presented individual to join our fast-paced Front Office team as a Duty Manager to cover PM shifts (3PM - 11PM). As our Duty Manager, you will oversee guest service and hotel operations to ensure prompt attention and personal recognition for guests. You will supervise, direct, and support the reception team in their daily activities, knowledge, and development. About the role: Responsibilities include: Ensuring smooth check-in and check-out processes for guests Providing prompt and efficient service for guest requests Communicating effectively with all hotel departments to meet customer satisfaction and operational needs Answering calls professionally Informing guests about hotel facilities and services About you: The ideal candidate will have: Previous experience in a similar role Excellent communication and interpersonal skills A strong commitment to outstanding customer service Experience handling guest complaints Availability to work on a 7-day rotating roster Excellent grooming and presentation skills A warm, friendly personality Ability to ensure staff adhere to policies and procedures as per the Hotel Employment Guide The ability to work under pressure with attention to detail Legal right to work in Australia Benefits: This role offers a great opportunity to develop your skills. Benefits include: A supportive team environment Ongoing training opportunities Competitive hourly wage High occupancy and consistent shifts Close proximity to Southern Cross Station Potential for relocation to other branches #J-18808-Ljbffr