Job Title

Join to apply for the Business Process Officer role at City of Gold Coast.This position is responsible for supporting the delivery of a standardised and systematic approach to designing, analysing, improving, and categorising business processes to enhance efficiency and effectiveness.The role works collaboratively with enterprise-wide business stakeholders in embedding Business Process Management (BPM) in the organisation.Responsibilities IncludeManage business process governance, driving a standardised and systematic approach to designing, analysing, improving, and categorising business processes to enhance efficiency and effectiveness.Contribute to the development and maintenance of best-practice assets, methods, standards, processes, and governance for business process management.Develop and maintain BPM standard templates.Conduct BPM activities such as maintaining a backlog of BPM initiatives, triaging BPM requests, undertaking process quality assurance checks.Provide oversight of the BPM system.Collaborate with the lead of high-value process improvement projects, ensuring alignment to BPM guidelines, including the implementation of specialised Lean Six Sigma guidelines.Upskill the Business Improvement team and other business users in BPM best practice guidelines.Maintain the Business Process Architecture (BPA) by engaging with senior stakeholders across the organisation.Assess BPM process maturity and provide recommendations for improvement.Promote a continuous improvement, innovation-led, and transformational mindset.We''re Looking For People Who HaveBachelor''s Degree in Business Administration, Information Technology, Project/Program Management, or similar highly regarded.1-2 years experience in business improvement and/or business process management delivering large-scale or transformational initiatives.Formal qualifications such as Six Sigma Yellow Belt or above, Certified Business Process Associate (CBPA) or above, or equivalent are highly desirable.Desired Driver License Class C unrestricted.BenefitsWe offer flexible work arrangements, personal and professional development courses, access to fitness facilities, confidential counselling, nutritionist and financial advice sessions, and more to support work-life balance.We are committed to diversity and inclusion and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander persons.How to ApplyClick ''Apply'' to submit your application, including a Resume and Cover Letter (max 2 pages) in PDF format.For inquiries, contact Karina Quijada Celli at KQUIJADACELLI@goldcoast.qld.gov.au.Closing date: Tuesday 20th May 2025 at 10:30 pm. #J-18808-Ljbffr