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We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.Senior IT Business Analyst page is loadedSenior IT Business AnalystApply locations Melbourne Sydney time type Full time posted on Posted Yesterday job requisition id R000072063About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.comBenefitsParental Leave: Primary 14 weeks pay and secondary 2 weeks payFlexible Working Arrangements: 3 days in office/2 days working from HomeSalary Sacrificing and Novated leasePrivate healthcare cover, discounted car hire and other retail discountsWhy Join Us?Shape the future of Tolls technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.Partner with businessmentorsand IT teams to deliver value-driven solutions, while mentoring and developing internal talent.About UsGroup IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.The RoleToll Group is seeking a skilled an experienced Senior IT Business Analyst to join our team in Melbourne or Sydney for a fixed term contract to Jan 2026.The Business Analyst collaborates with Operations, Customers, Project Leads, Technical Solution Leads, and various stakeholders to gather, analyse, and synthesise requirements for project solutions. You will manage business and functional requirements throughout the project lifecycle, contributing to innovative and cost-effective IT solutions. The role involves leading the design, development, and deployment of solutions for Global Logistics customers, ensuring they meet agreed requirements.The Business Analyst coordinates project delivery resources, supervises activities, and may provide business process training. They engage with all functions involved in delivering IT solutions, ensuring smooth handoffs at each milestone. Additionally, they build a knowledge base of business and functional requirements, focusing on Warehouse Management Systems (WMS) and Transport Management Systems (TMS). The role requires managing complexities, risks, and issues in designing and implementing automation and WMS solutions in logistics.As the Senior IT Business Analyst, you will:Stakeholder Collaboration: Develop and maintain relationships with stakeholders to ensure ongoing engagement and manage expectations throughout the project lifecycle.Business Case Development: Drive the business analysis approach, provide input, and develop business cases by identifying project benefits, operational dependencies, and assumptions.Requirements and Process Definition: Define and transition business needs into business processes and system requirements through process mapping, requirement gathering, and scoping.Project Briefs and Solutions: Lead or assist in creating project briefs to identify benefits, dependencies, and requirements, and develop structured processes for business requirements and solutions within project initiatives, budgets, and timeframes.Cross-Functional Collaboration: Lead and contribute to cross-functional teams from ideation to detailed design, implementation, testing, go-live, and transition to business-as-usual (BAU), ensuring alignment with project briefs and budgets.Risk and Quality Management: Identify potential business-related risks, issues, and dependencies, support post-implementation reviews, and ensure quality assurance for business analysis deliverables, factoring in broader impacts on customers, vendors, and IT.What Were Looking ForIf you are a proactive and experienced professional with a passion for managing technology deployments and ensuring service excellence, we encourage you to apply for this exciting opportunity at Toll Group.A degree in IT, Supply Chain, Logistics, Engineering or Business from a recognised tertiary institution preferred.IIBA Core Business Analysis Certifications preferred.5+ years working experience in operational transformation within warehouse and transport environments.Strong MS Office, especially Project and Excel. Good working knowledge of WMS and/or TMS.Strong understanding of business process and working knowledge of supply chain operations, and specifically logistics and transport platforms.Experience of driving Financial Capex / Opex outcomes with business case development and benefits realisation.What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you dont meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.We''re on a mission to help move the businesses that move the world. With over 130 years'' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences. #J-18808-Ljbffr