Job Title

Program Innovation LeadGet AI-powered advice on this job and more exclusive features.Opportunity to be a part of our Program Design Strategy team within Loyalty Program DesignBe part of a high performing team focussed on driving member engagement and delivering member and business valuePermanent role based at our Head Office in MascotQantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.The Program Innovation Lead will work closely with the Senior Manager Program innovation, on program development initiatives, regular and ad hoc analysis, projects, campaigns and coordination across multiple reward verticals. This role requires a strong understanding of the Qantas Frequent Flyer program and a track record of working with a high level of autonomy.You will model scenarios, create and support business cases, acquire and analyse data with a high level of independence and judgement. You will be able to form and clearly communicate recommendations to management, whilst working with a diverse range of internal and external stakeholders. The Program innovation Lead will also execute on new project implementations, managing the delivery lifecycle to successfully implement and embed exciting new product opportunities. This role will also involve creating process flows to operationalise projects, requiring great attention to detail to create and review documents such as policies, terms and conditions and PIAs.Our ideal candidate must be exceptionally detail oriented, organised and able to work independently and possess excellent communication skills and stakeholder management skills, to have the ability to think strategically at all times. You will be versatile, enjoy thinking outside the box and highly adaptable with changing priorities and multiple projects running simultaneously.What Youll Bring To The Role:3-5 Years commercial, strategy, analysis, project management, consumer roleTertiary qualifications in Business or CommerceThe ability to work autonomously without directionAdvanced decision-making skills with the ability to appropriately delegateHighly motivated with the ability to achieve outcomes without supervisionAdvanced analytical skills with the ability to derive business decisions from data.Strong knowledge of Qantas Loyalty product, systems & processes.Strong commercial acumen and an understanding of how to relate strategy, data, insights to the levers of value creation.Strong understanding of consumer behaviour and marketing.Can effectively understand legal, regulatory and corporate stipulations and evaluate risk and articulate using technical and business languageDemonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundariesCommitment, professionalism, respect and a can-do attitude in any situation.Strong ability to project manage, proactively engage stakeholders, plan aheadDemonstrated experience executing programmes from start to end;Proven ability to communicate recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats.A problem solver with the ability to think laterally in time critical situationsHigh level of computer literacy, especially with Microsoft Excel and PowerPoint.Experience manipulating data and drawing key, justifiable insights with Excel,TableauLead the solving of strategic problems that have a high complexity;Excellent attention to detail;Facilitate workshops, presenting at showcases, leading customer and servicing journey walkthroughs and quality reviews with stakeholders of varying seniorityWhy Qantas?Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, weve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.Well support your wellbeing: Whether its learning to better support your own and others mental health, our interactive wellbeing app or your very own tailored nutrition plan.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, youll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesAirlines and AviationReferrals increase your chances of interviewing at Qantas by 2xGet notified about new Program Specialist jobs in Mascot, New South Wales, Australia.Sydney, New South Wales, Australia 3 weeks agoExpression of Interest - Apprentice and Traineeship Programs (2026 Intake)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 1 month agoParramatta, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 3 months agoMascot, New South Wales, Australia 12 hours agoMatraville, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 2 weeks agoEarly Careers Program Manager-Data ScienceSydney, New South Wales, Australia 2 weeks agoEveleigh, New South Wales, Australia 5 days agoSutherland, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoLiverpool, New South Wales, Australia 3 weeks agoBankstown, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 4 days agoProgram Manager, Supervisor Professional Development Program (SPDP)Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$150,000.00-A$165,000.00 3 weeks agoMaritime Sustainment Program - Multiple PositionsSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 months agoSydney, New South Wales, Australia A$52.00-A$52.00 3 weeks agoCampbelltown, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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