Job Title

We are Australias largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Intaserve.Every day our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.Joining our Technical Support teamWe are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.The positionMonitor and respond to service alertsDiagnose issues with domain namesPerforming Linux and cPanel server administration and troubleshootingAssist customers with technical support enquiries, via phone, live chats, and/or emailsFlexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.The right person (is it you?)As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.To be the best in this role we are looking for people with the following attributes:A passion for technology (cyber security, gaming, PC building, etc.)The ability to absorb information and learn quicklyEfficient problem-solving skillsA positive attitude towards our customers and service deliveryAny previous experience in the following areas would be highly regarded:Domain namesDNSFTP, SSH and email protocols such as POP3, IMAP and SMTPLinux (CentOS) and VMwareThe benefits of working with the Nexigen Digital teamAside from being awarded Employer of Choice in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.Some of the office perks include:A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunchA fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruitA drink fridge loaded with an assortment of soft drinks, juices and waterA fully equipped private gym with weekly on-site personal training sessionsBarista-made coffee and tea delivered to your deskA team wellness centre with a sound-proof gaming stadium featuring an 85 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey tableAn on-site salon where our resident barber and stylist provide free haircuts on a regular basisPlease note that due to strict security requirements the successful applicant will be required to complete a National Police Check, as a condition of employment.If this sounds like you, submit your application today and we look forward to speaking with you soon. #J-18808-Ljbffr