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Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Specialised Health.L&D at Specialised Health: Providing EP programs for clients within the compensable schemes.Are you a natural relationship builder? Love working with data but thrive on people connections too?Were looking for an Account Manager to join our team at Specialised Health. Someone who can manage customer relationships with warmth and precision while keeping an eagle eye on processes and opportunities for growth.Youll be the go-to person for our key Workers Compensation referrersmaking sure their needs are met, problems are solved, and opportunities for collaboration are maximised. In return, well bring true flexibility, supportive managers, a team that has your back and coffee.About Specialised HealthSpecialised Health shines as a beacon in the field of exercise-based rehabilitation, with a dedicated team of 30 Exercise Physiologists spreading wellness across 5 states in Australia and both the North and South Islands of New Zealand. Renowned for our expertise within the compensable schemes in both countries, we empower our clientsdealing with a broad spectrum of conditionsto reclaim their vitality, their wellness, and their work life.About the RoleAs an Account Manager at Specialised Health, youll be a key player in making sure our Workers Compensation referrers feel supported, valued, and keen to grow their relationship with us. Youll work with Case Managers and Injury Management Advisors at national insurance companies to help them help their customers in the best way possible. Youll also work closely with our internal teams to ensure that account-specific processes are followed to the letter.Well shape the role around your experience, but heres some of what youll be doing:Managing day-to-day interactions with referrers ensuring their needs are met.Tracking key account activity such as referral numbers, pilots and programs launched, satisfaction scores and the outcomes achieved by our brilliant Exercise Physiologists.Youll be a key go-between for referrers and our internal teams, keeping communication smooth and efficient and continually optimising our service to meet referrer needs.Youll analyse referral data to identify growth opportunities.Youll build tailored strategies to increase referrals and engagement from key accounts.Prepare reports and keep leadership in the loop on account progress.Organise and lead meetings with customers, ensuring both their goals and ours are clear and actionable.Youll love this role if you:Have experience in account management or a similar relationship-focused role. Bonus points if youve worked in insurance or occupational rehab!Are as comfortable with data as you are with people. You can track numbers, see trends, and make meaningful recommendations.Have top-notch communication skills. Whether its handling customer concerns or presenting insights to leadership, you know how to make an impact.Are a natural organiser. Processes, follow-ups, and making sure everything runs smoothly? Youre all over it.Love problem-solving and thinking strategically. You can spot gaps and turn them into opportunities.Why Youll Love Working With UsWe truly care. About our clients, our work, and each other. We dont just talk about valueswe live them.Flexibility is real here. Work from home office when not meeting clients.Youll do work that makes a difference. We help clients navigate rehabilitation and return to work with the best support possible. Your role fuels that impact.Youll get variety and growth. Every day brings new opportunities, and well support you in growing your skills and career.We work hard and move fast, and we value independence.Feedback is a big part of our culture. We expect you to share ideas, challenge assumptions, and be open to constructive input.How to ApplyIf you think we could be a great match, wed love to hear from you!Send your resume to brad@specialisedhealth.com.au.Want to stand out? A personalised cover letter helps! Tell us about a value thats important to you and three reasons why wed be great together.Of course, well respond to every applicant.Looking forward to meeting you!Seniority levelEntry levelEmployment typeFull-timeIndustries: Wellness and Fitness Services #J-18808-Ljbffr