Job Title

Watches and Jewellery Expert - Melbourne3 days ago Be among the first 25 applicantsRole SummaryAs our Watches & Jewellery Expert, you will create and manage the mtier development strategy while being actively involved in sales.You will play a key role in the daily management and operations of the boutique with the following main objectives:Optimize mtier performance and support overall business goals.Enhance sales through exceptional client experiences, product knowledge, and operational duties.Support and assist management with team leadership and retail store operations to ensure efficiency.Act as a role model to the team, including coaching and skills development.Primary ResponsibilitiesMtier ManagementCollaborate with the Store Director to develop growth and development strategies for mtiers.Assist in buying preparation and product selection.Lead and motivate mtier ambassadors.Analyze sales data and team performance metrics.Maintain a deep understanding of mtier performance, product launches, care, aftersales, and rituals.Support in-store mtier animations and events.Provide mtier training to sales associates.Develop the team through goal setting and regular meetings.Lead by example on the boutique floor with product training and client service.Share business updates and market insights with the Store Director.Ensure visual merchandising standards are upheld according to guidelines.Client ExperienceDeliver exceptional client service daily.Encourage the team to upsell, cross-sell, and maximize sales.Guide the team in handling complex customer service issues.Develop and strengthen client relationships, including repeat clients.Utilize tools like client books and follow-up calls to enhance service.Maintain professional and elegant communication with clients and team.Support recruitment efforts for watch and jewelry clients.Build relationships with top clients and accompany them to events as needed.Boutique OperationsEnsure daily operations comply with company policies.Identify efficiencies and implement productivity improvements.Be proficient with systems like Cegid, Hpad, HermeSphere, HCare, and upcoming tools.Perform other assigned projects.MerchandisingMaintain strong product knowledge.Follow up on product performance and reporting.Manage store buying and inventory levels proactively.ReportingReview sales performance monthly and develop action plans.Conduct post-event reporting.Support reporting during incentive periods.Inventory ManagementEnsure operational controls and stock handling are maintained.Achieve inventory accuracy through cycle counts and stocktakes.Coordinate with merchandising teams on product presentation.Administration and PoliciesImplement internal policies and processes per audit requirements.Maintain workplace health and safety procedures.Ensure high standards of housekeeping.Candidate ProfileStrong background in high-end watches and fine jewellery sales.Passion for watches and jewellery, with knowledge of gemstones and precious metals.Excellent communication and interpersonal skills.Positive, proactive, client-focused attitude.Deep product knowledge of Herms mtiers.Leadership skills to motivate and coach sales teams.Ability to work accurately in a fast-paced environment.Business acumen and analytical skills, results-driven.Strong organization, time management, and prioritization skills.Proficiency with relevant computer systems.ApplicationPlease include in your cover letter answers to:Your motivation to apply for Herms.Your knowledge about Herms.If you were an Herms piece, which one would you be and why?EligibilityApplicants must have full working rights within Australia.Our CommitmentHerms values diversity, inclusion, and family. We are committed to creating a workplace that supports personal and professional growth, embracing individuality and fairness. Herms is an equal opportunity employer, recruiting based on merit and ability without discrimination. #J-18808-Ljbffr