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Join to apply for the Customer Support Manager role at Storypark2 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Manager role at StoryparkDirect message the job poster from StoryparkClient Engagement Lead| Recruitment Team Lead| Business DevelopmentAbout StoryparkStorypark creates tools for educators, early childhood education services, and families to collaboratively document, share, discuss, and strengthen the learning and development of children. Our purpose is to help every child fulfil their unique potential by connecting and empowering the community around them.We are well-established as market leaders in the early childhood online education space in New Zealand and Australia. And more recently have established a presence in Canada.Were now on a mission to deepen the impact our product makes even further. With our recent acquisition of Kinder M8 - a leading childcare management platform, Storypark will now offer a comprehensive solution. Expanding our platform to provide a centralised tool for managing ECEC organisations, all in one place.The RoleAre you a customer-obsessed, tech-savvy leader who thrives on solving complex problems and delivering exceptional service? Do you love leading high-performing teams and making a real impact? If so, read on.As our Customer Support Manager, youll lead and empower our Australian support team, ensuring that our customers receive nothing short of amazing service. Youll be the go-to problem solver, the customer champion, and the process improver all rolled into one.What Youll Be Doing:Depth of experience leading and mentoring a high-performing support team across multiple time zones, ensuring they have the tools and knowledge to succeed.Solving complex problems, acting as an escalation point, working with engineers across the global teams to tackle critical customer issuesIdentifying ways to streamline support operations and enhance and optimise efficiency.Advocating for customers, being their voice, providing feedback to our product and engineering teams to drive meaningful improvements.Tracking success by monitoring support metrics, analysing trends, and ensuring were always exceeding customer expectations.Developing learning programs to enhance our teams technical expertise and customer service skills.What Youll Bring5+ years of experience in customer support or product management (ideally SaaS).Strong technical aptitude, you understand cloud platforms, finance systems, and troubleshooting software issues.Exceptional communication skills, you can engage customers, coach teams, and present insights to leadership.A solutions-focused approach, you take ownership, solve problems fast, and drive continuous improvement.Experience with support tools like Intercom & Jira is a plus.Experience working with global teamsWorking at StoryparkWe strive to create a respectful, caring, safe and inclusive culture and are proud to be an equal opportunity employer. We love that we can celebrate different perspectives, this makes us a stronger team. We welcome people from diverse backgrounds to join us.In joining our team youll enjoy:Be part of a high-growth company where your work truly matters.Birthday leave. Enjoy a paid day off for your birthdayKnowing your work is making a difference to children, families and educators across the globeRegular compensation reviews - great work is rewarded!We think youll like it here, a place where your own potential will be nurtured as you play an instrumental part in our customers experience and our growth in ANZ.What next?Weve partnered with Kin to fill this exciting role. If you want to play an instrumental part in supporting awesome products that really make a difference, then click apply now or contact jo.macdonald@kin.co.nz for more information. Well be reviewing applications as we go, so apply today. Applications close 28 May 2025Note: This is a full-time, Sydney-based role. You must have the legal right to work in Australia.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Information Technology, and ManagementIndustriesTechnology, Information and Media and EducationReferrals increase your chances of interviewing at Storypark by 2xGet notified about new Customer Service Support Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 days agoHornsby, New South Wales, Australia A$73,000.00-A$90,000.00 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 hour agoCoordinator Contact Centre and Customer ExperienceBankstown, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSt Ives, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoAuburn, New South Wales, Australia 3 months agoBotany, New South Wales, Australia 2 days agoSydney, New South Wales, Australia $101,000.00-$127,000.00 2 weeks agoCustomer Service Manager - Coles Supermarket HurtsvilleHurstville, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoFloor Manager (SM Expression of Interest) - Martin PlaceSydney, New South Wales, Australia 4 days agoHarris Park, New South Wales, Australia 1 week agoSAP Basis_ Customer Engagement Deputy ManagerSydney, New South Wales, Australia 3 weeks agoHurstville, New South Wales, Australia 1 month agoMascot, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 2 weeks agoBankstown, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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