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Customer Care Team Leader - Fixed Term ContractJoin to apply for the Customer Care Team Leader - Fixed Term Contract role at LifeHealthcareCustomer Care Team Leader - Fixed Term Contract3 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Team Leader - Fixed Term Contract role at LifeHealthcareDirect message the job poster from LifeHealthcareTalent Acquisition Partner @ EBOS MedTech | Generalist RecruiterLead & develop a passionate Spine Customer Care teamDrive service excellence & operational successGrow your leadership career in a dynamic environmentAt LifeHealthcare we believe Australian and New Zealand healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation and making a real difference to peoples lives.Our passion is health, and our purpose is helping to make life better for others. As an organisation, we are guided by a set of values - Accountable, Agile, Authentic and Customer Centric that define our character and culture. We encourage and support employees to live our values every day, whilst offering a range of benefits including health insurance discounts, career opportunities across the EBOS Medical Technology Division, generous parental leave, employee referral programs, employee share program, opportunity to purchase leave, volunteer leave, flexible work arrangements, recharge days and financial rewards for individual and company performance.LifeHealthcare is looking for a Customer Care Team Leader in Macquarie Park to guide, lead and inspire the Customer Care Team as they interact with customers and internal stakeholders and to foster a culture of excellence in the delivery of exceptional and efficient service.The Team Leaders role is to create a supportive, collaborative, and accountable environment that promotes the ongoing development of our people and processes. To ensure the effectiveness of the team by assisting in the training of new team members and the ongoing training and development of existing team members.We''re Looking For Someone WhoChampions a customer-first cultureleading by example to ensure exceptional service, proactively resolving (or escalating) issues, and driving continuous improvementInspires and develops a high-performing teammentoring, coaching, and supporting Customer Care Consultants and Seniors to build their skills and confidenceDrives results with data and insightsleveraging system reports to monitor performance, identify trends, and take action to meet customer expectationsFosters collaboration and teamworkbuilding strong networks across teams, assisting other leaders, and ensuring department-wide successLeads change and innovationproactively identifying opportunities for process improvements and implementing best practicesPrioritizes people and wellbeingcreating a supportive work environment where team members feel valued, safe, and empowered to thriveYou''ll be responsible for:Leading and embedding a customer-first culture by ensuring customer inquiries are handled efficiently, resolving issues, and driving service excellenceProviding hands-on leadership and coaching to Customer Care Consultants and Seniors, guiding them through complex situations and fostering skill developmentManaging team performance through data and insights, tracking key metrics, addressing challenges, and taking action to meet KPIs and SLAsDriving operational efficiency by reviewing and optimizing processes, implementing best practices, and ensuring smooth workflowsConducting regular team check-ins, including one-on-one meetings, daily huddles, and performance reviews to support team successEnsuring the wellbeing and development of your team, maintaining a safe and supportive work environment while fulfilling duty-of-care responsibilitiesAnd to be successful youll need:Proven leadership experience in customer service, with at least 3 years as a Team Leader or 4 years as a Senior Customer Care Consultant in a similar industryStrong people management skills, including coaching, motivating, and developing teams while ensuring effective onboarding, training, and performance managementA strategic and results-driven mindset, with the ability to set objectives, monitor team performance, manage staffing and leave, and drive operational efficiency while ensuring complianceLifeHealthcare is a company of the EBOS Medical Technology Business Unit which also includes Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics) and Transmedic (South-East Asia MedTech distribution). The mission of EBOS Medical Technology is to provide life-changing medical solutions to patients across Asia-Pacific. We have over 1,000 employees in the division, with exposure across 9 different countries. This gives us the opportunity to impact a greater number of patients and provide employees with a richer career experience through exposure to various market and therapeutic areas of medical technology.If this all sounds like something you want to be a part of, APPLY now and watch your career grow as you select the footprint to influence access to the best medical technology for our patients.No Agencies; weve got this covered**Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at LifeHealthcare by 2xSign in to set job alerts for Customer Care Team Lead roles.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$80,000.00-A$95,000.00 1 month agoNorth Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoQantasLink Customer Service Officer - SydneySydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoParramatta, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 days agoMacquarie Park, New South Wales, Australia 2 weeks agoFive Dock, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoWere unlocking community knowledge in a new way. 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